Auto inspection service near Elon, NC

Excellent management; honest; cares about customers! What a change from the normal "sharks"!

CROOKS!!!.....I needed a fuel pump replaced because my car was not starting, and I already had the part, they just needed to put it in. I am somewhat familiar with cars, but did not have the tools to tackle the job. I take it in and they replace the pump, but claim it is still "not starting". They said it might be my spark plugs and they looked "flooded", which is impossible, as I had no fuel pressure, because the fuel pump wasn't working! When I called them out on that they said "Uh, I dont know, you got me there, im just telling you what I see" They then tell me it will be $80 in labor to change the spark plugs. $80? That job takes less than 5 min. I get to the shop to find out that they had taken my old spark plugs out, and left my car outside. I ask them to put my OLD plugs back in, and they did. Took about 3 min. Although I did not watch him do it. Next thing I know I go to start the car, and it starts juust fine with the old spark plugs, but the engine was immediately reving up full blast as if I were flooring it from the start. I turn the car off, and look under the hood, to see what the crooks have done to prevent me from driving, and after 30 min, I realize they have disconnected the throttle body hose from the air filter box. That is something they had NO reason touching when fixing my fuel pump, or taking out my spark plugs for that matter (which I did not ask them to do). I think the fat bald one, when putting my plugs back in, decided to yank that hose, to cause another problem, because HE KNEW when he put the old plugs back in, it would work. The whole time I am trying to figure out the issue, that never should of risen from replacing a fuel pump, these crooks just stood around as if I was never there. DO NOT GO HERE. THEY WILL RIP YOU OFF IN EVERY WAY THEY CAN. THEY ARE CROOKS, AND ARE GUARANTEED TO CAUSE MORE PROBLEMS.

The manager/owner is very accommodating and attempts to provide good customer service; however, the clutch replacement that was done created even more issues. We have taken this car back three times. The mechanic rode in the car to see what the ongoing issue was and still said it had nothing to do with his repair work. At the suggestion of the manager (because he thought his mechanic new what he was doing) we sought a second opinion. I was confirmed that it was related to the repair work. The manager was apologetic and offered a full refund and I appreciate that. I just don't think the mechanics have the skillset needed for big jobs. Maybe for tire installations and oil changes but not for more advanced things. I should have known this was a bad idea when I took my other car in for an inspection and they removed the tint from my BACK windows not the FRONT windows due to regulations, in order to pass inspection.... Lesson learned.

The people at Freeman's Tire were friendly, efficient, and knowledgeable. I'm sorry that I could only give five stars. The Freeman family tire business is the best kept secret in the Piedmont area. Sincerely David L. Kruse

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at 336-434-1214 to let us know how we can help you!