Engine repair service near Kipling, NC

HORRIBLE..... Called and made an appointment a couple days in advance to get my O2 Sensor replaced, they told me to bring it in 7am so they can get my truck in first thing that morning. I called them close to 4 that afternoon to check on its status and they told me they didn't start on it yet and would have to call back. When they finally did call back it seemed like they just looked at it when I called and said they would have to order the part and hopefully get it fixed that day, plus told us all these other issues with the truck that would cost $750 to fix when all I wanted was the O2 sensor fixed. They called back again and said they would work on it first thing the next morning, so we told them to forget it and we picked up our truck. So from being a job that would have been like an hour to do took all day and still nothing was done. I was more upset in the fact I was told to bring it in so early so they could start on it right away and made me feel they forgot about me and didn't start anything until HOURS later when I had to call. Not doing anymore business with them. Even though the location is most convenient, I rather drive somewhere farther for better service.

Single owner since 1991, Crossroads European is an independent auto repair shop located in the Research Triangle Park of North Carolina. Durham's BMW, Mercedes-Benz, Mini Cooper, VW and Audi specialists. ASE Certified technicians and state-of-the-art shop.