Only go here if you know someone who works there. They charged me for ... read more Only go here if you know someone who works there. They charged me for a 'fan' that wasn't necessary, and the car was running worse when I picked it up than when I left it there (the repair was for something other than the engine). While it was in the shop, they had asked me if I wanted new spark plugs, and I said 'no.' Oddly, that was the very thing that was suddenly bad when I picked it up. On the plus side, they did excellent work for the repair that I brought it in for in the first place; they obviously are excellent mechanics. However, I have a suspicion that they thought I didn't know anything about autos and tried to pad the charge, as well as create the need for future repairs.
In over 12 years as a customer I have found the staff to be profession... read more In over 12 years as a customer I have found the staff to be professional, friendly, and completely trustworthy. Thanks to Quality Plus, regular and preventive maintenance added thousands of miles to the life of my Highlander. It was as good when I traded it at 186,000 miles as it was when I bought it new, and I got top dollar due to the mechanical condition. I would not consider going elsewhere and will continue to confidently refer other customers. -Alex Cheek
Forget the dealerships. We have had auto service at countless shops, n... read more Forget the dealerships. We have had auto service at countless shops, national chains, garages and dealerships over many years. None one can even come close to the personal service, convenience, professionalism, honesty, experience, friendliness and knowledge you will find at Tri-City. I'd give them more stars if that were an option. The prices are reasonable, you get what you pay for and if it's not right (seldom) they'll make it right. Love their coupons too.