Auto inspection service near Stokesdale, NC

Excellent management; honest; cares about customers! What a change from the normal "sharks"!

CROOKS!!!.....I needed a fuel pump replaced because my car was not starting, and I already had the part, they just needed to put it in. I am somewhat familiar with cars, but did not have the tools to tackle the job. I take it in and they replace the pump, but claim it is still "not starting". They said it might be my spark plugs and they looked "flooded", which is impossible, as I had no fuel pressure, because the fuel pump wasn't working! When I called them out on that they said "Uh, I dont know, you got me there, im just telling you what I see" They then tell me it will be $80 in labor to change the spark plugs. $80? That job takes less than 5 min. I get to the shop to find out that they had taken my old spark plugs out, and left my car outside. I ask them to put my OLD plugs back in, and they did. Took about 3 min. Although I did not watch him do it. Next thing I know I go to start the car, and it starts juust fine with the old spark plugs, but the engine was immediately reving up full blast as if I were flooring it from the start. I turn the car off, and look under the hood, to see what the crooks have done to prevent me from driving, and after 30 min, I realize they have disconnected the throttle body hose from the air filter box. That is something they had NO reason touching when fixing my fuel pump, or taking out my spark plugs for that matter (which I did not ask them to do). I think the fat bald one, when putting my plugs back in, decided to yank that hose, to cause another problem, because HE KNEW when he put the old plugs back in, it would work. The whole time I am trying to figure out the issue, that never should of risen from replacing a fuel pump, these crooks just stood around as if I was never there. DO NOT GO HERE. THEY WILL RIP YOU OFF IN EVERY WAY THEY CAN. THEY ARE CROOKS, AND ARE GUARANTEED TO CAUSE MORE PROBLEMS.

The manager/owner is very accommodating and attempts to provide good customer service; however, the clutch replacement that was done created even more issues. We have taken this car back three times. The mechanic rode in the car to see what the ongoing issue was and still said it had nothing to do with his repair work. At the suggestion of the manager (because he thought his mechanic new what he was doing) we sought a second opinion. I was confirmed that it was related to the repair work. The manager was apologetic and offered a full refund and I appreciate that. I just don't think the mechanics have the skillset needed for big jobs. Maybe for tire installations and oil changes but not for more advanced things. I should have known this was a bad idea when I took my other car in for an inspection and they removed the tint from my BACK windows not the FRONT windows due to regulations, in order to pass inspection.... Lesson learned.

Haley European Motors is the only place I will take my car! Owner and operator, Mat Haley, is professional and honest with a great amount of expertise and attention to detail. I have had experience with many dealerships and other auto repair businesses who often prey on a customer's lack of knowledge in the field of auto mechanics with their outrageous pricing and unnecessary repairs/work. Haley European has demonstrated their high standard for customer service by thoroughly explaining repair options, offering fair and reasonable pricing, providing a high level of workmanship, and working with you to ensure that preventative measures are taken to keep your vehicle running safely and reliably. I would highly recommend Haley European Motors! -Heather Schultz

From the 1st phone call to the repair, Tom (manager) started off with education of my own car to show me how, why and when things would happen etc. He and his crew have a heart of a teacher when it comes to auto repair. The service was super fast, the hospitality was amazing and the price was surprisingly competitive. Not to leave out David, who was my personal chauffeur for the day..... who also has great customer service skills.

The people at Freeman's Tire were friendly, efficient, and knowledgeable. I'm sorry that I could only give five stars. The Freeman family tire business is the best kept secret in the Piedmont area. Sincerely David L. Kruse