Transmission repair service near Caldwell, NJ

I brought my SUV in for servicing and with a questionable tire issue and even though Ken and his staff were very busy dealing with many customers, I received excellent customer service which is very important to me. Ken is honest, nice and will go the extra mile to keep his customers happy. I wouldn't hesitate to bring my vehicle back to him and recommend him highly.

The two opwners Mike and Mike are tremendous, ethical and do great work. I travel between New Jersey and Maine for my business. I had tranmsission problems in New Jersey. The Mike's repated my transmission for a very fair rate, and got me on the road again. The owners even worked with my mechanic in Maine once I got home to have the work checked and monitored. Outstanding service, this is how you are suppose to treat people. Highly reccomend!

The Worst of the Worst I'm from Pennsylvania and was new to New Jersey when my clutch went out on my car. I didn't know any good mechanics so I took a chance with this guy. First, he demanded a deposit to buy parts of $900, then he never bought the parts and I had to, $700 worth. He refused to give back the deposit. Then he took more than seven weeks to return the car to me. He charged me a $100 labor rate, more than any other shop around. His labor total ended up being $1250. He wasn't going to warranty anything unless I paid the balance in cash. In the end, he gave me a hand written "Limited" warranty, whatever "Limited" means. Beware.

Thrift Way has been the go to auto repair shop in Scotch Plains New Jersey for more than 30 years. We all types of cars and trucks and will keep your vehicle on the road running like new. Visit us today to see why our customers are repeat customers.

In Summary, On 12/2 I financed a car with $6500 down cash from dealership. Upon purchasing noticed some issues which Dealership promised to fix. On 12/3 I picked up car and car was clear of 1/3 issues and made more promises regarding the other issues. On 12/22 car starting over heating with engine problems and dealership was contacted then next day. I advised of issue and was told to bring in car for repair after several complaints to the dealership staff. They kept the car for about 3 days. Returned car clear of issue. The following week the car started to have the same initial issue I was told that was completely fixed in addition to electrical issues when raining causing safety concerns. I could not pass inspection on the vehicle so I took it to an authorized proguard warranty shop who had the equipment to hook up the car and I didn't pass because it was deemed 14 out of the 28 diagnostic tests had multiple faults including airbag issues not deploying. The dealership was contacted once more and had the car a total of 9+ days. I kept getting multiple excuses and run around answers from anrepresentative at the dealership. I was eventually told to come pick up the car only to find out nothing was really fixed because the dealership never could fix the car because they did not have the proper equipment even if the are an authorized service repair shop of the after market warranty they sold me. Come to find out the warranty insurance they sold me was never contacted and made of any claims as they said they would be able to get this covered. You would at least think that you have a customer who just spent all this money and we want future business we should do what they can to get the car fixed by working with the warranty company they sold me. Additionally there were registration and title issues from the car they sold me delaying me from receiving plates. I received them 10 days after my temp tag expires. You pay a car note for a car you can't drive and yet no relief from the dealership. I feel this dealership misrespresented the sale of this car and it still can not pass inspection because of the safety and airbag concerns. I feel they have an unqualified mechanic okaying safety on vehicles when they apparently don't have the proper equipment to test vehicles diagnostically as I was told with my situation. I know I was taken advantage of and forced to sign papers with verbal promises. I am not sure of my options from others experience but any help is greatly appreciated. I feel this dealership can't be able to get away with this even though they make us sign paperwork they know customers don't fully understand. No one in their right mind would put $6500 CASH of their hard earned money down on an 18K Vehicle (that price got changed too as I see from other goggle reviews) that would give them so many issues within 30 days. You would think the dealership would care and have customer service. Forget about it.... I'm already seeking legal counsel and have filed complaints with BBB , AG office, and consumer protection. ****BUYERS BEWARE OF THIS PLACE. IT'S NOT WORTH IT YOUR TIME NOR MONEY. CONSUMERS HAVE TO PROTECT EACH OTHER FROM ESTABLISHMENTS THAT PRACTICE LIKE THIS SINCE THEY WILL NOT. SHADY DEALERSHIP!

Welcome to Hometown Tire & Auto! Explore our pages, meet our crew, and find out how the Hometown experience can put you and your family at ease when it comes to your auto care needs. Our privately owned facility offers dealership quality repairs and service without the dealership or franchise pricetags. Our vast experience and dedication to delivering quality is the foundation we are built on. We are confident you will come to see why "Exceeding Expectations" is our Motto.