Transmission repair service near East Orange, NJ

In Summary, On 12/2 I financed a car with $6500 down cash from dealership. Upon purchasing noticed some issues which Dealership promised to fix. On 12/3 I picked up car and car was clear of 1/3 issues and made more promises regarding the other issues. On 12/22 car starting over heating with engine problems and dealership was contacted then next day. I advised of issue and was told to bring in car for repair after several complaints to the dealership staff. They kept the car for about 3 days. Returned car clear of issue. The following week the car started to have the same initial issue I was told that was completely fixed in addition to electrical issues when raining causing safety concerns. I could not pass inspection on the vehicle so I took it to an authorized proguard warranty shop who had the equipment to hook up the car and I didn't pass because it was deemed 14 out of the 28 diagnostic tests had multiple faults including airbag issues not deploying. The dealership was contacted once more and had the car a total of 9+ days. I kept getting multiple excuses and run around answers from anrepresentative at the dealership. I was eventually told to come pick up the car only to find out nothing was really fixed because the dealership never could fix the car because they did not have the proper equipment even if the are an authorized service repair shop of the after market warranty they sold me. Come to find out the warranty insurance they sold me was never contacted and made of any claims as they said they would be able to get this covered. You would at least think that you have a customer who just spent all this money and we want future business we should do what they can to get the car fixed by working with the warranty company they sold me. Additionally there were registration and title issues from the car they sold me delaying me from receiving plates. I received them 10 days after my temp tag expires. You pay a car note for a car you can't drive and yet no relief from the dealership. I feel this dealership misrespresented the sale of this car and it still can not pass inspection because of the safety and airbag concerns. I feel they have an unqualified mechanic okaying safety on vehicles when they apparently don't have the proper equipment to test vehicles diagnostically as I was told with my situation. I know I was taken advantage of and forced to sign papers with verbal promises. I am not sure of my options from others experience but any help is greatly appreciated. I feel this dealership can't be able to get away with this even though they make us sign paperwork they know customers don't fully understand. No one in their right mind would put $6500 CASH of their hard earned money down on an 18K Vehicle (that price got changed too as I see from other goggle reviews) that would give them so many issues within 30 days. You would think the dealership would care and have customer service. Forget about it.... I'm already seeking legal counsel and have filed complaints with BBB , AG office, and consumer protection. ****BUYERS BEWARE OF THIS PLACE. IT'S NOT WORTH IT YOUR TIME NOR MONEY. CONSUMERS HAVE TO PROTECT EACH OTHER FROM ESTABLISHMENTS THAT PRACTICE LIKE THIS SINCE THEY WILL NOT. SHADY DEALERSHIP!

Welcome to Hometown Tire & Auto! Explore our pages, meet our crew, and find out how the Hometown experience can put you and your family at ease when it comes to your auto care needs. Our privately owned facility offers dealership quality repairs and service without the dealership or franchise pricetags. Our vast experience and dedication to delivering quality is the foundation we are built on. We are confident you will come to see why "Exceeding Expectations" is our Motto.

I was at the shop yesterday (6/8/2015) service is bad and they don't pay attention to their own instructions. Case and Point (1) - Even though they asked me to attached my name and number to my keys during a night drop off, they never called me with any updates on my car. I had to call them 3 times in total and then actually drive to the shop to ask the same question. Case and point (2) - My shift timing Solenoid was the issue they wanted me to purchase a complete B valve unit for ($800 - $1200). I asked why can't the issue be fixed and her response was we do not just fix the single part in question we simply replace the whole unit.... Case and point (3) - They play an interesting game with the transmission fluid taken out of transmission. Based on it being dirty (not red in color), not burnt...stated I needed a new transmission as a result...cost $2200 dollars...do you see a pattern? The Volvo manual states the transmission fluid last for the life of the car, so after 124K miles I would understand the color not being red. Case and point (4) - Getting a receipt was like pulling teeth, I used my credit card to pay ($65.00) and was sent an electronic receipt that didn't state what the cost was for. I had to asked with tone to get a yellow receipt stating what was done. I requested only to drain the old Trans fluid and refill with clean fluid. Case and point (5) - I requested to see the transmission dip stick when done, to verify the transmission fluid levels was correct and the new fluid was red in color. This seen like it was extra, extra work (poor attitudes) for them to show me this simple task. Be careful of this place! Their knowledge is not complete... I was told from 2002 - 2009 all Volvo transmissions were the same, this is not true. Fear is used as a factor in helping one make a decision, not sounded facts.