Diagnostic services service near Lawrence, NJ

It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.

I am really surprise that you are requesting a survey from us after providing such a lousy service, or lack of service for our Mazda Tribute that you totally destroyed, causing us to junk same. After collecting over $1,600 from us, only to have the vehicle towed to our home for onward transmission to the Junk Yard; you were so interested in receiving your "REPAIR COST," that you forgot to put you had dismantled back on the vehicle before releasing it to the tow truck operator, after insisting, and receiving your "REPAIR COST," that I had to call you to my home to put what you had dismantled together; what a shame; I wish AAA could read this review and take you off their list of recommended auto centers; you are giving AAA a bad image by having you on their list. Anyway, the vehicle is off our hands now, thanks to you; as for recommendation, we suggest that your outfit be listed as a SAVAGE CENTER,OR BETTER STILL, XAVIER'S AUTO SAVAGE CENTER.