Oil change service near Pine Brook, NJ

My experience with Mariela was a nightmare. After what has happened, I cannot in good conscience not say anything. I called the Woodside location and asked about finding the source of a smell in my car. I asked if they had same day availability and they said that they did. It took over two days for them to get to my car, with my calling every day. I was never called back when I was told I would be. On the third day they finally looked at my car and gave me a laundry list of repairs that needed to be done on top of replacing the carpet. The office manager tried every trick in the book, including telling me “you know us girls we don’t always take care of our cars”, to try to get me to get the extra repairs done. She did not ask before if they could do a full diagnostic. If they had I would have said yes. I agreed to have an oil change, paid their diagnostic fee, and agreed to have the carpet replaced. They placed an order on the carpet and I paid up front. We agreed on a time for me to come pick up my car - 5 hours later - but they had not yet completed my oil change. She told me to come back after an hour. When I returned it still was not ready for me. She then took me into the back of the shop to show me holes in the bottom of my car underneath the carpet. Why would they tell me the carpet needed to be replaced and not have looked underneath the carpet? Why was this not included in the previous list of work done? And how can they say that they completed a full diagnostic and then find this additional thing? I asked for an itemized estimate of the rest of repairs they said that I needed. She was very resistant and finally gave me a hand-written list, without itemized prices, just a lump sum at the end. And then it took another half-hour for them to pull the car out and only because I asked her to check. I was supposed to come back 5 days - or 3 business days - later. In the meantime, I took the car to another mechanic for a second opinion. They confirmed a couple of repairs needed but said that the brakes - a very costly repair - did not need any work done. The day before I was supposed to come back, I called to confirm my appointment. The office manager said she did not know the status of the carpet shipment. Again, I was not called back when I was told to expect a call. I was told that the carpet shipment was delayed and it could be up to another 5 days for it to come in. She told me that I should stop calling, that she said that she was going to call me when she had an update, and that I was wasting her time calling to check in. After a long conversation on the phone I went to the office to continue the conversation. After another long conversation she finally said that I should talk to her manager, who was at the Westbury location. She reluctantly gave me his information, saying that I could look it up and then writing down the phone number on a piece of paper. How was I supposed to know not to bring in my car the following day if I had not called to confirm my appointment? Was I supposed to show up only to be turned away? I drove out the following morning to speak to the manager. He was, to his credit, very professional. He offered a refund on the labor, since after all of this I was not going to have the work done at either of their shops. He said he would give me the carpet at cost for me to take to another shop. He their policy of not returning parts, stating that they cannot get it refunded from the distributor. The Auto Custom Carpet website states that they accept returns so long as the customer pays return shipping and a 20% restock fee. In our final conversation of many, he offered me shop credit for the cost of the carpet. After all that has happened, can you blame me for not taking my car back to their shop? I know that they will write their own side of the story in response. I know they have plenty of regular clients. Do them the kindness of listening to us both and making your own decision. But after what happened, I personally cannot recommend them.

This is my go to shop! Anthony is a great and honest person! He told me what my car needed and what it didn't need...unlike other shops! i trust them with all my cars and trucks. i recommend him 110 %

Went there for state inspection. They told me that my car needs front break pads. I was surprised because day before I went to my dealer for oil change and state inspection, which they could not do because of their broken machine and they did mention that my car needed break pads after courtesy meticulous inspection. Dealer’s multipoint inspection sheet indicated that my break pads are less than half way through. I guess it is dealer’s word against Midas’s word. But I’m sure dealer would not pass on this job if my car needed pads and release me in unsafe vehicle. Not wanting to pay for failed state inspection, I went with replacement. Midas charged me $99.99 for Centric ceramic front pads only! + $106 for labor. I think I got the DEAL OF a LIFETIME here as such break pads cost no more than $30 all over the internet. I still could have done good mileage on these break pads. Rip off and scam. Will not go there again!

Best experience ever. Perfect body work and sensor replacements after an accident. The electronics behave perfectly. Most important of all, no surprise expenses, no hustle. Everyone is super friendly there (thank you Stacy) and Frank is amazing. Thank you!

Alex is one of the best mechanics at this shop. Overall they are experienced and are the best at what they do. They are also very honest people hard to believe from mechanics!! but they really are. I highly recommend this shop !!!

Always trustworthy, reliable and very efficient. I highly recommend New Millenium for all your auto repair needs. -Lisa G

They are a bunch of liars and thieves charged us over $2700 for work they did not perform stay away a bunch of sharks I wish corporate would come down and investigate this put my vehicle on a lift compare the receipt to the work that they actually did liars and thieves they need to be put out of business I originally thought it was 1700 when looking at the receipt discovered it was 2700 besides that left all the Lugnuts loose on the front right tire only hand tight shame on you

Nicholas S 347-836-1574 - Logistics manager of this body shop had a customer car at his house in South Richmond Hill on June 20 at approximately 4:45 pm. His kid brother backed out of the driveway into my car while I passed by which caused damages to the right side of my car. The cops were summoned and statements were given. My insurance company made numerous attempts to contact this person with no success. Any assistance would be appreciated. Thank you!

I took my car to this place because I had non-working wiper blades. The mechanic did a diagnostic check and claimed that I needed to replace the entire fuse box and that it would cost me $400 plus $95/hr for labor. I suggested that he consider looking into the relay, instead, as the problem but he refused to check if the relay was the actual problem. He continued to put pressure on me to buy the fuse box immediately and when I told him that I found the fuse box online for $200 he dropped the subject. I decided to go with my instinct and order a relay online which only cost me $16. I left and went home. Once the relay arrived at my home, I replaced it and my wiper blades were working again. Its mechanics like the ones at this place that give the good and honest mechanics a bad reputation. He almost ripped me off for $500-600 and the problem was a $16 cost. If you decide to take your car to this place, do your homework first, and get ready to get ripped off!!! And don't be fooled by the smiles, they are a bunch of thieves!

The genesis of my complaint begun on October 28, 2018 when the BMW SUV owned by Mr. Albert xxxx and driven by his wife smashed into my car, a 2004 Toyota Camry, as I pulling into a parking spot. Mr. xxx prevailed on me to seek the good services of his friend’s car repair shop, 2 in 1 Auto Shop, on 1800 Coney Island Ave, Brooklyn, in lieu of seeking a police report. He represented that his friend’s car repair shop will give me discounted repair rates and offered to assist in the repair costs. He also claimed to own a leasing car company and could get me good deals if need be. I had driven my car to that shop the next morning, on October 29th, after changing the wheel the night before, and barely being able to drive it. The shop contacted me that afternoon and told me that the car has extensive damage and not worth fixing. He said that driving it is risky as the front driver side wheel might come off due to the impact of the crash. He further stated that there would be no diagnostic fees or any fees to pay, as Mr. xxx was his friend. I came into the shop after work and decided to ask whether I could leave the car over- night instead. I was afraid to drive it and planned to have it towed the next day. I asked for permission to leave the car on their property. I had no idea that the shop charges fees for over- night stay. The owner consented and said there would be no problems as Albert is their friend. I asked for a written assessment at that point. The written assessed cost of repairing my car was between $2665- $2990. After receiving this assessment, I contacted Mr. xxxx requesting that he share in the damages. Mr. xxxx then refused, claiming that he suffered damage too, and that he was not at fault. Realizing that Mr. xxxx will not share in any of the damages I incurred, I proceeded to call my Insurance carrier to try to recoup my damages from his carrier. The next morning, October 30th, when I came to the shop to pick up my car, I was told by the owners there were fees to pay. Stunned, I asked, “what fees?” “you said yesterday that leaving my car will not be a problem;” to which he responded, “this was before you called the Insurance carrier, and now that you called them, collect the fees from them.” The Car Repair Shop, 2 in 1, refused to release the car to me unless I paid this exuberant cost of over- night storage. Initially they requested $550 but the owner’s father reduced the price to $337.51 and promised credit for the amount- if I do body work on the car for $1,000 at their place. Shameful mobsters

Dealt with them several times and they could never diagnose a problem the first time. They make you fix and pay for 3 things before fixing the actual problem. They damaged the bottom of my car because the mechanic doesnt know how to use a lift. If you have a nice car and care about it dont take it there. I had to tell them to drop the car because i saw them damaging it. They did a wheel alignment on my car, 1 month later my tires wore out unevenly, i bought new tires and they woudnt even do the alignment over for free or at a discount. On top of everything they overcharge for everything. Overall these guys are not trustworthy.

In Red Hook Brooklyn, just behind the Hugh L. Carey Tunnel or 5 min from the Brooklyn Bridge. Complete automotive repair facility. Police lights and sirens, wiring, cages, K-9 equipment, Body and Fender, painting, lettering, glass replacement, tinting, undercover transformation. Motor rebuilding, transmission overhaul.