Buick service near Plainfield, NJ

I purchased a used 2005 Cadillac Deville on Friday, November 23. The vehicle broke down and died by 10:00 p.m. Saturday evening when my wife attempted to use it for work. The battery was dead and required replacement on Sunday, November 25. The cost for replacement was $175. The battery inserted and sold with the car was not the correct one, and was much too small for this vehicle according to the auto parts store. This explains why the car needed to be jumped several times before we test road it at the dealership. I was told it wouldn’t start immediately because it had been sitting for an extended period of time. That was not the issue or case at all. The car’s original battery had been removed and placed with a smaller inferior one. Despite repeated calls and e-mails to our salesman and the sales manager who handled all the paperwork to rectify the situation, it still hasn’t been addressed. I was told it would be handled within 24 hours once the service manager was contacted and questioned. The dealership won’t return any further calls or messages. The sales manager Vinny refused to come to the phone to further discuss the problem and had one of his salesmen tell me there was they nothing they could do and he was too busy. The second issue is false advertising on the same vehicle. It wasn’t until we discovered smoke and burning runoff on the engine that we were told that the engine had been replaced, and the original was blown upon receiving the vehicle. This was not mentioned or indicated in the car dealership's ad. We decided to take the chance on the replacement engine when the sales manager agreed to give us a 1-year warranty on the replaced engine. He would not, however, disclose how many miles this replacement engine had. A simple $175 check for the replaced battery would have made me a happy customer. I completely understand there's going to be problems when buying a used vehicle as is, but to have the car die 24 hours later is completely unacceptable.

Friendly expert service and fair pricing. It doesn't get any better than that. I have always had repairs done in a timely manner. Great guys to deal with.

Welcome to Bock Automotive your one stop shop for all of your automotive service and repair needs. If you are having a problem with your vehicle we are here to help. Bock Automotive has been performing top quality service and repair to the area for the last 15 years. So if you are looking to have your vehicle perform at it's best, trust us to keep it safe and reliable. Bock Automotive is a clean state of the art facility with the most up to date tools, diagnostic equipment, and information resources.Bock Automotive is also your performance headquarters for all types of performance from mild to wild.

KPS did a great job replacing the clutch on my BMW. The price was fair, much lower than three other places we called. Plus the warranty is great. The turn around time was fast. They washed and vacuumed my car when they were done. A pleasant surprise. I will return to KPS for all our families car needs. Very professional and informative.

Changed $200 but same problem came back 2 days later.

Best experience ever. Perfect body work and sensor replacements after an accident. The electronics behave perfectly. Most important of all, no surprise expenses, no hustle. Everyone is super friendly there (thank you Stacy) and Frank is amazing. Thank you!