Engine repair service near Saddle Brook, NJ

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

Stay away. Horrible service. Tried to charge me $90.00 for an oil change using my oil and filter that I already purchased, while every other STS in the area only charged me $20.00. Also tried to overcharge me for labor on a previous occasion. A few months ago I had gotten a flat tire and I drove into this shop at about 5 minutes before they were closing, and they refused to help me just said I was out of luck because they were about to close. Worst STS I have ever been to and will never go back.

Great owner and good workers. I go there more than my own dealer. The owner, Bob is a nice guy with fair prices who doesn't need an appointment and can fix most car problems. FYI: Just go there when they open for faster service.

Very friendly and nice. Knew my name right away. Walked me through what they were doing to my car, and tried to save me (a university student) money where they could. Emily Stafford

Eugene is a very dependable transmission mechanic. He does a great job explaining the work he has performed and was very happy with the results. Have referred others to his shop. A+++

Jon was very courtesy and fixed my X5. Pricing was fair -Messi Gil

Foreign auto repair, service and performance. Specializing in European vehicles.

I trust Autoworks with both my Audi A4 and Jeep Cherokee. Had my brakes done recently at a good price and they work great! The owner is very honest with me about the bill and needed repairs. I'll be back.