Transmission repair service near Scotch Plains, NJ

I brought my SUV in for servicing and with a questionable tire issue and even though Ken and his staff were very busy dealing with many customers, I received excellent customer service which is very important to me. Ken is honest, nice and will go the extra mile to keep his customers happy. I wouldn't hesitate to bring my vehicle back to him and recommend him highly.

The two opwners Mike and Mike are tremendous, ethical and do great work. I travel between New Jersey and Maine for my business. I had tranmsission problems in New Jersey. The Mike's repated my transmission for a very fair rate, and got me on the road again. The owners even worked with my mechanic in Maine once I got home to have the work checked and monitored. Outstanding service, this is how you are suppose to treat people. Highly reccomend!

I was at the shop yesterday (6/8/2015) service is bad and they don't pay attention to their own instructions. Case and Point (1) - Even though they asked me to attached my name and number to my keys during a night drop off, they never called me with any updates on my car. I had to call them 3 times in total and then actually drive to the shop to ask the same question. Case and point (2) - My shift timing Solenoid was the issue they wanted me to purchase a complete B valve unit for ($800 - $1200). I asked why can't the issue be fixed and her response was we do not just fix the single part in question we simply replace the whole unit.... Case and point (3) - They play an interesting game with the transmission fluid taken out of transmission. Based on it being dirty (not red in color), not burnt...stated I needed a new transmission as a result...cost $2200 dollars...do you see a pattern? The Volvo manual states the transmission fluid last for the life of the car, so after 124K miles I would understand the color not being red. Case and point (4) - Getting a receipt was like pulling teeth, I used my credit card to pay ($65.00) and was sent an electronic receipt that didn't state what the cost was for. I had to asked with tone to get a yellow receipt stating what was done. I requested only to drain the old Trans fluid and refill with clean fluid. Case and point (5) - I requested to see the transmission dip stick when done, to verify the transmission fluid levels was correct and the new fluid was red in color. This seen like it was extra, extra work (poor attitudes) for them to show me this simple task. Be careful of this place! Their knowledge is not complete... I was told from 2002 - 2009 all Volvo transmissions were the same, this is not true. Fear is used as a factor in helping one make a decision, not sounded facts.