Absolute crook. Tried to solve my problem by selling me another car an... read more Absolute crook. Tried to solve my problem by selling me another car and keeping mine, rather than finding a cost effective way to fix mine. STAY AWAY - CHARGES MONEY EVEN TO JUST LOOK AT A CAR. After trying to cheat me, I called to say I was coming to pick up the car. Said I could just come get, then held my car hostage for money until I paid a "Diagnostic Fee". TOTAL SCAM - STAY AWAY!
Took my '04 Honda Civic in for a brake problem. Was told everything - ... read more Took my '04 Honda Civic in for a brake problem. Was told everything - rotors, pads, calipers, lines - needed to be replaced, was quoted $2500. Had the car towed at my own expense to another shop. Other shop diagnosed a broken brake line, cost me $228 to have it repaired. Brakes work fine now. Will not ever go here again.
We generally do our own repairs but this repair stumped us. After our... read more We generally do our own repairs but this repair stumped us. After our repair and several hundred dollars later our vehicle still wouldn't pass emissions. After they diagnosed and made the repair to the fuel pump our vehicle was a good as new. Jennifer was a pleasure to work with. She was courteous and polite. She explained the issue and worked with us. The repairs were made timely, even though they were solidly booked with other work ahead of ours, they managed to squeeze us in and do this timely repair! They are trusted and my go-to auto repair shop in Torrington! Thank you for a job well done.
