The owner of this company is an extremely rude sexist and thief! I got... read more The owner of this company is an extremely rude sexist and thief! I got in a car accident and my car was towed to this shop without my consent. I requested for the car to be towed to my normal shop (which is lovely) to be worked on instead. The owner forced me to come in person to sign to release my car. He then in person called me (a female) stupid REPEATIDLY for moving my car saying Geico was taking advantage of me and my rights, even though it was my choice to have my car moved. After being berated REPEATIDLY and signing to release my car in person I come to find out that the owner is still REFUSING to release my car unless the insurance company pays the storage for my car in person in cash (not common practice). They are refusing the check payment that was sent. This thief is still holding my car charging daily fees refusing to release it which is against NYS law. It has been over a week. BEWARE and NEVER let this man have his hands on your car.
my first car accident I was recommended by my insurance company to go ... read more my first car accident I was recommended by my insurance company to go to grobens. I was apprehensive at first but the staff was very friendly and helpful. I had the estimate done and got into a rental all right in the grobens office. the repairs took a bit longer then I was initially told but the work was great. I couldn't even tell my car had been in an accident. overall I was very happy with the repairs and would definitely go back. lets just hope I don't have to :)
I found a great staff of caring people who did most of the paper work ... read more I found a great staff of caring people who did most of the paper work for me, a walk through the spotless shop showed me what a professionally run facility this is. But the best was getting my car back, it was perfect just like the day I got it. Laura, the manager explained everything to me in a way that i understood exactly what she was saying, no talking down to me just facts. These guys are the best!
