Audio and video installation service near Far Rockaway, NY

The remote start we purchased for my wife's Lincoln has been faulty since they first put it in. Fast forward to TWO separate trips to have the issue fixed, and they seem to be trying to blame Lincoln for the problem. They eventually got it fixed and said it was something having to do with a blown fuse or a short in the fuse box. I'm happy that it is finally fixed, but I did not appreciate the accusatory way they went at my wife. The owner's mother should be ashamed, the way he talks to a woman is disgraceful. We will not be returning any time soon.

Absolutly terrible customer service. Went in for simple auxiliary port repair on my radio, a week later at promised date the owner said his guy was on vacation. Went back a week later at next promised date and he said and I quote "oh Yea what happened to that," and I have never seen my radio again or received any compensation, the radio worked perfect except the port. Hundred dollar radio essentially stolen.

I have had my car repaired at Pro Tech Benz several times over the past 2 years and I am very happy with the results. They offer excellent service and are extremely knowable about Mercedes vehicles. Their pricing is very reasonable and they are very straightforward about the repairs. Unlike the dealers they don't try and up sell you on additional repairs that might not be needed. I would highly recommend them to Mercedes owners.