Engine repair service near Riverhead, NY

Harvey is the man!!!

Rich and his team are highly professional! I Had him do a safety check over my entire vehicle before a road trip. He gave me a thorough list of my vehicles issues and never pressured me into doing any work. We worked through what was important to keep the car going and what could wait for a later date. He has a very clean shop filled with friendly faces that remembered me by name after only meeting once, and most importantly gave a speedy repair that was affordable to keep a young college student on the road! Highly recommend to anyone looking for a honest mechanic in the area! This is the Place! Kevin Smith

Friendly, quick service...Eric offered me a same-day inspection despite being fully booked. Also quickly diagnosed a loud whine I was hearing on a used truck I bought (loose carburetor gasket). This place came highly recommended and I see why.

It began well. Staff was personable, location clean and well kept. My second visit to Torello as I was pleased with my initial tire rotation and oil change service. Skip ahead a few months and I bring in my truck which has a leak from the transmission fluid cooling lines. After diagnostic, I get a call with a quote for dealer parts and labor to replace which is high at $1200. I check with my brother who has been a mechanic for 40+ years and he looks up the parts and they come to less than 200. I call back and speak with Mike and he tells me he quoted dealer parts. I explain that truck is a 2009 with 276K miles and there’s no real need for dealer parts and he tells me he can save me a couple of hundred dollars by going aftermarket. I authorize the work based on that discussion. I get a voicemail 5 days later telling me the truck is done and when I call back, the cost is $1650. One of the cooler lines was frozen to the cooler and they ordered the part and installed it without informing me first, so I have little say in the matter at this point. Tell him I will pick up the truck that same day. Their website and signs on the front door give 5 PM as closing time so I have time to pick it up after work. I arrive at 4:30 and my truck is nowhere to be seen and the doors are locked. I knock as I see someone inside and ask if they are closed and I get a nod before they turn around and go back to whatever they were doing. Now I have to take the next morning off from work so I can pick up my truck now that I know when they really close and that I cannot make it in time after work. The next day when I pick up the truck I see that the pricing still reflects dealer pricing to the tune of $750 vs the original $400 quoted for dealer parts (even though we agreed on aftermarket) Mike’s not there and Ashley can’t answer any questions. I pay the $1650, She hands me the key and says the truck should be on the side somewhere. Turns out, it’s blocked in by other vehicles in the fenced in area. Ultimately they pull it out and I leave. I’m pretty livid at this point and I look up the dealer parts and my cost online and find that I could have purchased them all OE for just over $400. So they almost doubled in cost. As if that weren’t bad enough, I go and look at the labels on the parts they actually installed and they are aftermarket. To sum up, they were friendly enough, but ultimately not straight with me about anything but the cost of labor.

A & R Auto Repair has been providing Suffolk County with honest, quality automotive repairs for many years. Whether your car needs a wheel alignment, brake repair, or just an oil change, our goal is to provide services in a timely manner. We believe our customer's needs and satisfaction come first. Whether your vehicle requires major repairs or is due for maintenance checks, A & R Auto Repair is qualified to handle it all. At A & R Auto Repair all of our technicians are highly experienced and trained and know exactly how to address all auto repairs and car services. From domestic cars to foreign, all make and models, we stick to the manufacturer’s guidelines. A & R Auto Repair is a NY State Inspection Station as well as a Registered Motor Vehicle Repair Shop.

No problems making appointments. Good fast reliable service. No pressure to purchase something that you really don’t need. I highly recommend Joe’s. Bob Starke

Excellent shop! I was having electrical issues with my 1996 Jeep and it proved very tricky to diagnose. The folks here were able to figure it out, fix the problems and do it for a very reasonable price! I have already recommended them to a few friends. If and when I need a mechanic again, I'll be back.

Providing Affordable and Professional Master ASE Certified Automotive repairs, both Foreign and Domestic. Cars/Trucks/SUVs