Engine repair service near Thornwood, NY

I have nothing but a great experience with the team at Greenwich shell. Top notch service!!! A great team being led by Guido!! Peter Healy

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

I went in for a flat tire and these guys were great. they fit me in right before they closed and couldn't be nicer. I thought they'd tried to get me in and out so fast but the mechanic stayed after his shift was over to help me. I couldn't be happier with the service so even though I own a Honda I brought my car to them for my next service. Its been 4 years now and I still feel like a friend when I walk in and Joe, Mike, Helene and the gang make me feel comfortable, like they're not going to rip me off like the guys in new rochelle. thanks for staying honest, dch toyota city has a class act bunch. I may even buy a toyota next month when my lease is up :0)

Purchased an S550 used. Had a couple of issues with the head rest ($550.00) and the seat kept breaking. Brought it in several times and finally got it fixed. Took the car in for a routine service and ended up with a $2,000 in July and then a $3,000 bill in November for brakes and tires. The rubber around the door is falling off and they told me that's common with these cars! (What!?) It's now December and my radio wasn't working so I brought it in again. They said I have two leaks and quoted me $135.00 to diagnose the problem and then charged me over $200 to diagnose it. They have had the car for 5 days now and they are telling me it is $2500.00 to fix the radio because it is on the same circuit as something else. UTTERLY RIDICULOUS! To say I am disappointed would be an understatement! The car is beautiful to look at and I love driving it! But, if the car needs a couple of thousand dollars in service every couple of months, what good is it?! My opinion: Buy a Lexus!