Engine repair service near Utopia, NY

I have nothing but a great experience with the team at Greenwich shell. Top notch service!!! A great team being led by Guido!! Peter Healy

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

Not worth the trouble. On a recommendation from our local parts store, we sent a cylinder head out as it had a slight misfire at idle. On removal and saw the seat was partially sticking out from the head. On the recommendation from Frank at the machine shop he replaced all the exhaust seat , not just the one in question.On installation after six hours worth of labor, gaskets, oil and anti freeze,, on start up the number four cylinder now misfires all the time with heavy oil consumption. After doing a leak down test,compression test and running our findings by a paid diagnostic venue,we came to the conclusion that it had a head issue that we never had before. We sent to head back down to Frank and was supposedly thoroughly check to find it there was no issue with his job so we put the head back on the car. Obviously it was the same issue , heavy oil consumption and missing number four cylinder. We double and triple checked our work along with a call to our automotive diagnostic hotline to come to the same conclusion that it was a head issue. We bought a brand new head from Mini and the problem is cured. At this point right now we are asking for just our money back , as we will eat the 16 hours in labor and parts... with no response from this company . Poor workmanship and poor customer Service !