Ford service near Canfield, OH

I called before I drove out (2 hours). I asked the salesmen to go outside and look at the SUV with me on the phone. I asked him specific questions about the Hummer. When I go there, many of the very things I asked about were totally different than the answer he gave. Rust covered both bumpers. The tubular bars were ruined with rust. Both heated seats did not work. And there was red paint spilled on the side of the SUV and on the rims. The salesmen agreed to work with me. When I got home I noticed a major oil leak in my driveway. I took pics of where it was leaking from and sent the pics to the dealer. I took it to my mechanic and got the repairs done, then called for partial reimbursement. I called 7 times from 10/31 and 11/6. NOT 1 time did I receive a call back. I fully realize that this is a used car, but these were specific questions that I asked about before driving out. Then when I am told to get it fixed and would get a partial refund, it makes it even worse. Thats 2 separate times of lying. I have a witness that was there with me when I picked it up. I can email all the details to you. This is not a company I would ever do business with again. Selfish, deceitful, dishonest, and very unprofessional.

The work performed was done professionally timely and reasonably priced. I have been dealing with "Jack's" for over twenty years and have always had the very best service with them.