Oil change service near Copley, OH

Member of 5 Star Rating in Angie's List!

by Kevin 12/15/2011 Bad Attitude, Poor Service, and they almost killed me. 1. Bought 4 new tires. Not only did they put the wrong tires on, they tightened the lug nuts bolts too tight and 3 for the 5 snapped off the front right before I discovered the problem after just getting off the highway at speeds of 65 mph. They did repair the lug nuts bolts, but claims it was not their fault, that "someone else tightened them". No one had touched the tires after their work. 2. Bought another set of tires and had a front end alignment. Upon returning and complaining about the front end pulling to the left this taking one of their "tech" with me on a road test to show them what it was doing, they claimed it was "to the specks of the Chevy. One the next visit a week later. the "tech" claimed it was do to the crown in the road and not their work. It would pull to the left even when the road slanted higher to the left, not to mention he passed huge amount of gas in my truck , as a F--- You, before handing me my keys back to drive away. It still pulled to the left. I had to take it to the dealer to get it alined. When speaking to the owner, he claims their work is fine and that we should not do any more business. I said "Happy NOT to do business with a shop that I have had nothing but problems with".

This is about the one on beldon village I want to say thank you!!!!! I had an issue with an oil change I received. I spoke with the manager mike ( beldon village, north canton). He went so far above and beyond, to fix my issue. Due to his amazing customer service, they have a loyal life time customer. As a company you are incredibly fortunate to have a manager of his caliber as well as amazing customer service guidelines. Thank you!!!!!!

I took my car there to have it diagnosed. The car was startable and I drove it there they put a skin on it called me said it was ignition module wanted to charge me $500 I told them I would bring it home and fix it myself but when I went to get the car that night it wouldn't even fire and they charged me $110 to tell me it was ignition module which it wasn't that did not fix the problem when I put a new one on so they charged me $110 for nothing and cost me a total charge I would not recommend them to anybody

I was taken advantage of pretty bad here. I went for an oil change and to have my muffler looked at. They came back and said I had to replace my serpentine belt and I reluctantly agreed, but for some reason they loosened my tensioner bolt and left it loose, which resulted in it backing out, the tensioner pulley to shift out of place, and thus destroying the brand new serpentine belt. While driving home, I noticed a really loud squeaking. With the serpentine belt not working, my power steering fluid stopped pumping and the power steering went out while driving causing my car to loose control and to go off the road. When I had it towed to them to look at, I told them to just look at it but don't do anything without my authorization. After 30-60 mins after they looked at it, they brought me over to look at it and my tensioner was pushed back into place and the tensioner bolt was broken off inside of the engine block. They denied breaking it even though I had pictures of it not broken hour before. They told me it was not their fault and was Toyota's fault for not recalling a poor design. They said I would have to pay to have them fix it, which would involve un-mounting the engine and partially removing it to to be able to drill the bolt out. I told them to hold off on doing anything because I wanted to investigate their claim. I called and asked a friend of mine, who is a Toyota service mechanic with 22 years of experience, for his opinion and showed him all the pictures I took before they touched it the second time (without permission, might I add). He said the pictures proved definitively the problem was caused by mechanic error and he had never heard of any problems with the tensioner bolt like they claimed. I brought this Toyota mechanic with me to talk to the manager. The manager said he was currently too busy to talk and that we could wait. Annoying, but willing to wait, we stepped outside to wait and are chatting together for a few minuets when all the sudden 4 cop cars (yes 4) pull up all around us and asked for our ID's. THE MANAGER CALLED THE COPS ON US AND REFUSED TO TALK TO US. After the cops realized what was going on, they told us this was the 4th time this year Monro Muffler has done this to other customers. The cops said it was a very shady practice, but that Monro Muffler calls the cops on customers who have a complaint about the work they do, and the reason for this is the Monro has a policy that if the cops are called, they refused to talk to you or to allow you on the property. When I tried to call their corporate office, they just asked me "are you Mr. Miller?", and I said yes. I was told to never call back and hung up on. So now I am left with my tensioner assembly laying in pieces on the floor of my passenger side seat and looking at $400-$1000 cost to have it fixed and the people responsible for it are refusing to even talk to me. The cops encouraged me to pursue legal action against them because they don't want this kind of shady business practice in their town, but that their hands were tied and it was a matter for the court system.