Toyota service near Medina, OH

Member of 5 Star Rating in Angie's List!

I bought a Toyota 4Runner in 2016 from Georgia and purchased an extended service plan for $2600. This plan was to include free maintenance for a certain amount of miles or years. After one year of owning the vehicle, I moved to Ohio were I began having it serviced at Don Joseph Toyota. My new career is in construction and my vehicle is primarily used for work. 5 days a week, I drive on dusty, and muddy roads. To uphold the warranty, a Toyota maintenance log must be followed and stamped by the dealership. Each service visit I asked for the additional maintenance as outlined in the book for my driving conditions. The service advisors checked off that the maintenance was done and stamped my log book. After 2 visits, I noticed that the work order invoice did not match the log book. I was assured that everything that was in the book was completed even though it was not on the invoice. On 3/10/2020, I took my car in for the 60k service. Part of the service per the maintenance log and my request, the cabin air filter was suppose to be replaced, the propeller shaft was suppose to be greased and torqued. My tires were suppose to be rotated. I paid $122 after a coupon, for the 60 mile service to find out all I received was an oil change. I took my vehicle back after finding my old dirty cabin air filter still in my glove compartment. They gave me a new one. I took my vehicle home and put it up on a lift, and noticed there was no grease, not even old grease on my 6 grease points on the drive shaft. My fluids weren't topped off and my tires not rotated. I took my car back a 3rd time after speaking to the service manager Nick. I spoke to him about how the invoices never match my log book and the new girl advisor in the front told me, if the item is not on the invoice, the service was not done. After looking at my vehicle and speaking to the tech who serviced my vehicle. He kindly offered me a refund and apology. I noticed when I got home, that the fluids still were not topped off, and tires not rotated. I then reached out to Jess Joseph the GM. She never responded. I called Toyota corporate and filed a complaint with them. She finally contacted me via email, and apologized. I wanted a resolution for the fact FOR TWO YEARS, THEY HAVE NOT PERFORMED THE SERVICES I ASKED FOR AND PAID FOR. I showed her proof of my work/service invoices and copies of my log book that her advisors stamped that the work was performed and completed. She was not the nicest person after I left a one star review on Google. My car was suppose to have special maintenance done for 2 years. They lied and neglected to uphold a extended MAINTENANCE PLAN I PAID FOR.

I have always had excellent service form C&T. They are on time and competitive is costs. There is a reason they have been around so long.

These guys are very good. I moved into the neighborhood in 2016. My brakes went bad quick and I did not want to risk driving far. As a broke college student at the time, I was hesitant to get my car repaired at a gas station, but.... they were wonderful! Priced very competitively and quick! I went back when my ball joints went out, again, very competitively priced! My son inherited this car I speak of in 2018 and insists on using them from oil changes to repairs. Thanks guys for not breaking my bank over the last few years! Keep up the great work!

They did great wheel balancing and alignment work on my nissan Altima. Never knew it could ride and handle this well. Thanks

I got a flat on a Saturday morning on my way out of Cleveland and back to Rhode Island. The folks at Terrys took care of me and had me in a new set of tires and back on the road in 90 minutes. Very professional. Didn't try to sell me anything i didn't ask for. Informed me of anything they thought I should know about and had more than reasonable pricing. Excellent marks all around. Jeremy Manning

Our Small garage on the backside of 7109 Madison Ave in Cleveland. Low overhead allows us to keep repairs cheap for our customers. Services range from simple oil changes and tune ups to more complex

We offer Complete Mechanical and Electronic Diagnosis and Repair Services. Diagnostics to Road Test Engines, Transmissions, Brake Systems, Autoglass, Radiator Service, Electronic Control Module Reprogramming, Theft and Key and Key Fob reprogramming. Dealer Level Diagnostic, Brakes, Airbags and SRS Systems Domestic, Foreign- Cars, Trucks, Vans, SUV's If it has a license plate, we can probably fix it!

Lusty Wrench is an automotive service and repair facility located in Cleveland Heights, Ohio. For over 30 years, we have provided expert repair of our customers' toughest vehicle problems; on both foreign and domestic makes. We also provide a full menu of cost-effective preventive maintenance procedures to keep your vehicle running longer, with fewer costly break-downs.