Car restoration service near Mentor, OH

I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered, but in the time it took to come in I realized this wasn't the part I needed after all. As soon as it came in I looked on their website for details on how to return the part. It specified I would need to pay the return shipping (completely understandable) and a re-stocking fee of 20% (a bit excessive) on the $286.17 part ( $57.23). I was a bit bummed to learn it would cost me about $80 just to return a part I didn't need, but it was my mistake by ordering the wrong part and at least I would get back the other $200. However, when I called to get a RMA (Return Merchandise Authorization) in order to return the part they told me they won't take back anything electrical. I informed them that I never installed the part, I actually didn't even open the box at all, it sits exactly like it did when it left their store. They didn't care. So they would of made $57 off my mistake and only had to open the box and put the part back on the shelf (which they had in stock to begin with). I would have gladly waited for them to inspect the item to ensure it had not been opened, installed, or tampered with in any way before expecting a refund, but instead now I have a $286.17 paper weight. I buy a lot of parts for my business, but I will never buy from them again. Not only are their re-stocking fees excessive, but they won't even take back a box that hasn't even been opened. Poor business practice in my opinion. Never again, I will buy elsewhere.

I got a flat on a Saturday morning on my way out of Cleveland and back to Rhode Island. The folks at Terrys took care of me and had me in a new set of tires and back on the road in 90 minutes. Very professional. Didn't try to sell me anything i didn't ask for. Informed me of anything they thought I should know about and had more than reasonable pricing. Excellent marks all around. Jeremy Manning

Since 1988, Parma Car Care Specialists has served motorists in the Parma, OH 44134 area.

Full Mechanical Service and Collision Service Auto, Marine and Cycle Everything!