Ford service near Randolph, OH

by Kevin 12/15/2011 Bad Attitude, Poor Service, and they almost killed me. 1. Bought 4 new tires. Not only did they put the wrong tires on, they tightened the lug nuts bolts too tight and 3 for the 5 snapped off the front right before I discovered the problem after just getting off the highway at speeds of 65 mph. They did repair the lug nuts bolts, but claims it was not their fault, that "someone else tightened them". No one had touched the tires after their work. 2. Bought another set of tires and had a front end alignment. Upon returning and complaining about the front end pulling to the left this taking one of their "tech" with me on a road test to show them what it was doing, they claimed it was "to the specks of the Chevy. One the next visit a week later. the "tech" claimed it was do to the crown in the road and not their work. It would pull to the left even when the road slanted higher to the left, not to mention he passed huge amount of gas in my truck , as a F--- You, before handing me my keys back to drive away. It still pulled to the left. I had to take it to the dealer to get it alined. When speaking to the owner, he claims their work is fine and that we should not do any more business. I said "Happy NOT to do business with a shop that I have had nothing but problems with".

Brian is a great guy who won't try to scare you into repairs you don't need, and will give you the best price in town. His service is great, he stays in touch with you every step of the way and will answer any questions or concerns you might have. He also worked with me so I could pay for the repairs - both cv joints and a ball joint. I highly recommend Brian's Automotive. I plan to go back many times over the next few months to get my 13 year old car in tip top order again! He absolutely has a new loyal customer in me!

Told pump seals needed replaced and some other seals. I requested a speedometer gear change since I had rear end gears put in. Transmission still leaks out of rear. I was given a sleeve to put in the yoke for me to install myself. No offer to fix it after I was charged $600.00. Futhermore after recently changing my transmission crossmember for a dual exhaust , I see no evidence that the transmission was ever removed. Pretty much impossible to fix pump seals without removing the transmission. Furthermore my speedometer quits working when it reaches a certain speed and is still off by 10 mph.I also see no evidence of the “speedometer adapter he supposedly installed.

These guys are great, very pleasant and helpful, they walked me through what was going on with my car in terms I could understand.They do good work, fast and stand behind their work! Defiantly recommend them!

Go to Rad Air to get your car work done. 8 years, 4 cars, multiple tires, emergencies and routine maintenance are why I confidently say to just go to Rad Air in Fairlawn. I've auditioned the competition because a backup plan is always good to have, usually. Each time, I use a competitor, I'm reminded why this business is successful. Dave and his team are quick, honest and go beyond what I expected. They have the technology repair the machine and help explain what's wrong. The completion time estimates are very reliable. Cold February and no heat create driving problems. Another garage insisted on multiple visits and "attempts" to repair the problem. As each bill came due - the message was clear. I worked nearby and coworkers suggested Rad Air for a solution. In one try they permanently and affordably repaired the problem. From the heat in the car to the gearbox on the engine - brakes, oil, wiper blades and ..yes, the loaner cars, all needs are met. Depending on how close you work - you may get a lift back to work with your road test. Being a passenger in your own car can make the process easier. I've been towed in and limped in. Each time feeling the relief knowing the solution was near. When I broke down in Cleveland I was relieved to see the Garfield Hts location nearby. They do things THE SAME WAY! You'd think they are all family. Go to Radair - don't take chances. Ted M. Akron, OH

Ganley Ford Truck & Fleet Center is Dedicated to reducing downtime, which is important to any business. We have heavy truck lift capabilities up to 40k lbs., seven parts trucks on the road every day in Cleveland-Akron-Canton areas to get the parts needed to repair your vehicle quickly. Special fleet pricing on all commercial accounts. Any make or model welcome. Most repairs are done same day. Call and ask for Paul Wilson- Service Director. We have one of the largest inventories of new and used vehicles. All Ford Motor Company plans welcome. Sales is open 7 days for your convenience. The Ganley Ford Collision & Body Shop is full service to keep your vehicle looking new. We work with all insurance companies.