Tune up service near Strongsville, OH

I bought a Toyota 4Runner in 2016 from Georgia and purchased an extended service plan for $2600. This plan was to include free maintenance for a certain amount of miles or years. After one year of owning the vehicle, I moved to Ohio were I began having it serviced at Don Joseph Toyota. My new career is in construction and my vehicle is primarily used for work. 5 days a week, I drive on dusty, and muddy roads. To uphold the warranty, a Toyota maintenance log must be followed and stamped by the dealership. Each service visit I asked for the additional maintenance as outlined in the book for my driving conditions. The service advisors checked off that the maintenance was done and stamped my log book. After 2 visits, I noticed that the work order invoice did not match the log book. I was assured that everything that was in the book was completed even though it was not on the invoice. On 3/10/2020, I took my car in for the 60k service. Part of the service per the maintenance log and my request, the cabin air filter was suppose to be replaced, the propeller shaft was suppose to be greased and torqued. My tires were suppose to be rotated. I paid $122 after a coupon, for the 60 mile service to find out all I received was an oil change. I took my vehicle back after finding my old dirty cabin air filter still in my glove compartment. They gave me a new one. I took my vehicle home and put it up on a lift, and noticed there was no grease, not even old grease on my 6 grease points on the drive shaft. My fluids weren't topped off and my tires not rotated. I took my car back a 3rd time after speaking to the service manager Nick. I spoke to him about how the invoices never match my log book and the new girl advisor in the front told me, if the item is not on the invoice, the service was not done. After looking at my vehicle and speaking to the tech who serviced my vehicle. He kindly offered me a refund and apology. I noticed when I got home, that the fluids still were not topped off, and tires not rotated. I then reached out to Jess Joseph the GM. She never responded. I called Toyota corporate and filed a complaint with them. She finally contacted me via email, and apologized. I wanted a resolution for the fact FOR TWO YEARS, THEY HAVE NOT PERFORMED THE SERVICES I ASKED FOR AND PAID FOR. I showed her proof of my work/service invoices and copies of my log book that her advisors stamped that the work was performed and completed. She was not the nicest person after I left a one star review on Google. My car was suppose to have special maintenance done for 2 years. They lied and neglected to uphold a extended MAINTENANCE PLAN I PAID FOR.

Inspection seemed to be thorough and included pictures and comments from the mechanic. Bill was very professional and took the time to discuss each of their findings w/ me, to answer questions, and share his professional opinion. Very satisfied.

I had a great experience here with my car. They did a fantastic job and were extremely knowledgeable. I had to work the next day and they even offered me a loaner car until the work was done which only took one day. I will definitely recommend them to my friends and family. Cassandra Casteel

Powertrain Automotive was established June 11, 2007. This family owned and operated repair facility is located at 28910 Euclid Avenue in Wickliffe, Ohio. After twenty three years in the same location, retiring owner Steve Combaj sold his repair facility known as Universal Mechanic to lead technician David Kozlowski. It was then that the name was changed and Powertrain Automotive was born. David is an ASE Certified Technician with over twenty years experience in the mechanical repair field. It took years of planning and a lot of hard work to make this automotive repair facility a reality. Better yet there is a lot more to come! Our biggest goals are turning out a quality repair job as well as customer satisfaction.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.