Oil change service near Butler, PA

***BEWARE**** If your planning on getting any work done to your vehicle at this place you better get it in writing! We took our pick-up in to get just an estimate on brake work, we were suppose to be contacted to approve any work to be done...welll the guy TIM decided to do whatever he wanted to without our permission!!! And this was not only once but twice, he was told not to do the rear brakes and after talking to my husband and was told not to do anything else he did it anyway! Wow this is a great scam, don't pay and you don't get your truck back...$1100 worth of un authorized brake work done! I will be contacting the better business bureau about this place, I will be sure to pass the word on how they scam people and ignore what is said to them. If there was a negative 5 star rating that would be my choice, but had to put something to write this review~

Honest work, and efficient. They dont look for angle to charge you more. Good repair work and get it done when they say they will!

Really nice staff, very fast and efficient.

My first experience ended with them neglecting to reinstall the compression washer on my drain plug which by the time I realized the car was leaking caused oil spots all over my driveway. They took care of the car but when I asked if that was all they were going to do the manager condescendingly minimized the issue and asked if I would like him to come clean my driveway. When I confronted him about his attitude he attributed it to being too busy and asked what I wanted. I said a coupon for a free oil change along with a subsequent good job would help me decide whether I'd continue to come there and he decided he wasn't going to do that. It's a shame they wouldn't step up and do the right thing because they came recommended by one of their longtime customers who I will definitely relay my experience to as well as all of you. Mistakes happen but why would anyone do business with someone who can't take the time to treat you with respect?

I have gone to this Penzoil location several times and have always been treated courteously. However, I was VERY disappointed by this last visit. The man behind the counter was talking inappropriately. On top of it, when another service rep was cashing me out, he was snickering at me. As other customers were pulling up for service, they were complaining about the work. I understand they work hard and had a long day, but really? They represented themselves so poorly that I will not be returning to this location.