Diagnostic services service near Lexington, SC

!!!HE WILL NOT FIX THE ISSUE BUT STILL CHARGE AS IF HE DID!!! I RECENTLY HAD A ISSUE WITH MY AUDI OVERHEATING AND I CALLED THIS MECHANIC SINCE HE HAD GOOD REVIEWS. SO AFTER SPEAKING WITH HIM HE SEEMED VERY NICE AND KNOWLEDGEABLE, SO I TRUSTED HIM AND LET HIM REPLACE THE SENSOR AND A DAY LATER HE CALLS ME AND QUOTES ME 300 DOLLARS AND CHANGE FOR THE WORK AND SENSOR AND I SPOKE WITH HIM A DAY LATER AND HE RECOMMENDED ME TO GET A OIL CHANGE WHICH I ALWAYS DO AT AUDI BUT I LET HIM DO IT HE DIDNT QUOTE ME A PRICE FOR THE OIL CHANGE BUT I FIGURED IT WOULD BE LESS THAN THE DEALERSHIP BUT NO HIS OIL CHANGE COST ME ALMOST 200 DOLLARS AND HE DID NOTHING SPECIAL. UNLESS YOU LIKE THROWING MONEY AWAY ON SOMEONE WHO WILL OVERCHARGE YOU TO *NOT FIX* YOUR CAR I WOULDN’T RECOMMEND THIS MECHANIC. AND HE REQUEST YOU SIGN A PAPER AT THE BEGINNING SO IF HE WANTS TO ADD TO THE BILL HE CAN PUT AS MUCH AS HE WANTS!!!

The people in the service department just don't act like they care about your time. Everytime we have dropped off a vehicle for repair it is at least two days before we can get an answer on the problems. They have a very poor customer service. It seems to me that because the work being done is warranty work they just push you to the back of the line. It should never take that long to get any vehicle fixed. I don't know if they are under staffed in the service department, but the service at every other shop we've been to is 100% better. I would not take my vehicle here for any type of service ever again. They need to work on there customer service or hire someone who cares about the customer!!

My Daughter bought a Kia Rio from Stivers here in Columbia. And so far we have spent over $2000 on repairs and the dealership just left her hanging! I, for one will never refer them to anyone. You just can't get good service anymore. The ignition system is constantly messing up and there are no good mechanics in Florence that won't rob you blind. And the KIA Dealership there says they are booked up for 2 to 3 weeks. That's ridiculous. I have also heard other horror stories about that Stealership, and wanted to pass this info along. They don't stand behind what they sell. And they sell cars that are not going to last. And at almost new car prices.

Royal Automotive Technicians is an independent and locally owned Mercedes and Volvo service facility located in Columbia, South Carolina. Royal Automotive Techs prides itself on guaranteed service and products. Our service technicians are factory trained and seasoned specialist in Mercedes and Volvo automobiles, but offer services on many makes and models. Our customer friendly shop will make you feel like you are at home. We offer over 85 years of experience and we are committed to exceptional service to our customers with honesty and integrity.Check us out and let us know if there is anything we can do for you.