Oil change service near Allen, TX

Very rude and insulting owner! We had my daughters oil changed in our town but because it was Royal Purple it can only be done at certain places. Wish I had know this before starting this type of oil. The first change is expensive but the next change is only $15, to top it off and change the filter. My daughter is a college student in Dallas and needed an oil change before coming home. She called around to find someone that used Royal Purple and could just top off her oil and change the filter. This place said they could do it for $12-$15. When she got there she specifically told them she only needed a top off of Royal Purple and oil filter change. When she got to the register the bill was $76.90. She has never done this before and was in shock concerning the price but paid it. When she returned home in a few weeks she gave me the bill and I was livid. They took advantage of a young girl who obviously doesn't know anything about cars. I called and spoke with the owner, Howard McGinnis and he was very insulting and rude. Not offering in any way to help take care of this problem. He insulted our raising of her because we had not prepared her to confront this issue on her own. Very very rude man. He obviously doesn't care about his customers first by not offering to compensate for this overcharge but also by insulting and being extremely rude to his customer. I WILL NEVER DO BUSINESS WITH THIS KWIK KAR AGAIN!!! I urge you not to do business with this unprofessional arrogant rude owner. He is definitely only in this for his profit not for the customer.

Worst customer service ever!!! Went in and had an oil change and fuel system cleaning performed. I made sure to watch both services being performed. When the fuel system cleaning was being performed, I questioned the technician regarding his choice of vacuum lines because it appeared to only feed one cylinder and suggested he use the one that was just past the throttle body. He insisted he was correct. After the service finished, I went home and did a little research online and found that I was right and the technician should have connected to the vacuum bung that I suggested. As a result only one of my cylinders was cleaned. When I brought this to the attention of the owner/manager Randy via the phone, he told me to bring it in and he would take care of it. When I got there he "apologized" and explained that he would have to charge me again for the service that his technician performed incorrectly, and tried to up-sell me on an even more expensive service. I even showed Randy technical documentation that his technician was in the wrong, but he was unsympathetic and wouldn't fix the wrong doing because as he put it, "I'm not coming out of pocket for something my technician did wrong!". I asked him if he thought that was good customer service, and he replied, "I don't care about customer service, I'm here to make money!" As you can imagine I was very taken back by this. After asking him if that was his final answer, he stood firm and said "Yes". I can guarantee you that I will never take any of my other cars to this customer service hack or his band of merry hack technicians. I strongly urge you to not take your vehicle here either. BTW...one of his technicians wrecked a young girls Blue VM Beatle while my service was being performed. Consider yourselves warned.

We're your one stop auto maintenance and auto repair shop. When you need car care, take your car to the total car care experts, Midas.

We're your one stop auto maintenance and auto repair shop. When you need car care, take your car to the total car care experts, Midas.

The honest, family-owned Auto Repair shop you've been looking for, serving Dallas with excellence for over 20 years.

Autoscope is the premier European Service & Repair Facility in Dallas. We proudly service most European makes including Audi, BMW, Jaguar, Land Rover, Mercedes-Benz, Mini Cooper, Porsche, Volkswagen.