I’m emailing again cause it seems to have gone unnoticed and taken dow... read more I’m emailing again cause it seems to have gone unnoticed and taken down off the google reviews, iv felt with two different managers now. The first one promised to resolve the incident after providing a prof of purchase. I faxed over copies of the receipt, he said he would reach back out, I contracted covid then went back to work trying to catch up, a year later I contacted customer service again they forwarded it to the current manager Jacob, after delaying the incident again he asked what I wanted done I told him reimbursed for the bag he said that is what the company would do. He asked for an email of the receipt so I emailed it to him and now two weeks later iv called three times and get an excuse that he is in a meeting, he’s out of office, he’s not available. It’s been a year now and no results. Im emailing hoping for a resolution. I dropped my vechile off for repairs in June of 2021 the ins sent me there because it was close to my house, so I drop the car off there’s a pre existing malfunction of the relay prior to the accident which has absolutely nothing to do with the repairs. dropping my car off after work so I forget to clean it out. Before they take it, I shove my emergency wristlet Louie Vittoun, which I carry in my car for in case of an emergency and I don’t wanna take it and lose it.The bag contained 300$,my permanent residents card and a credit card also in the trunk a Xbox remote, hair straighter, Spair cloths for the gym. Thinking it would be untouched cause they had no need to go in the trunk, the repairs were exterior damage. I drop off the car everyone is nice, it’s ready a day early, I call before I pick up the car. As I’m about to drive off I roll the windows down and to my surprise the passengers side window doesn’t roll down. I go inside let them know. They said ok bring it tomorrow the insurance will look at it, I drive next door to put gas cause they left it past E, to turn off my car I have to remove the relay switch in the trunk, so I pop it, go to lift up the hood and it’s missing one of the arms to hold up the hood. Im across the st so I’ll just go back. As I’m putting gas I notice a pair of glasses stuck in the trunk, like they forgot them on the weather sealer and closed the trunk, I proceeded to open the trunk and saw they were protection glasses. That’s when I panicked and looked for my bag, it was missing. The gym clothes the straightener were placed in my back seat. that just confirmed yea they got into the trunk for something , I go back tell the guy that handed me my keys what happened he didn’t look too concerned,he called the manager and relayed the situation. He took the car to the back to run a test on it. He came back saying it was my car the fuse box because I have it rigged it malfunctioned now… it’s been like that for a year never and had problems with it. He says yea it’s ur fuse box not pushing power sorry, and as for the bag “we didn’t go in the rink for anything,I leave, I call customer service they set up another appointment with the adjuster next day. I go in at 12 the adjuster tells me. “well we can look at it, but only repair what pertains to the claim”. I said well on the bill it says you removed the bumper,liner, headlamp, door panel and that’s funny how what u removed the panel now the window or latch don’t work on the inside. So then they take it back to check,. He comes back saying “oh yea we had to go in your trunk cause your car needed a jump ( A true mechanic would know you don’t jump start a Cadillac from the battery, you do it from under the hood) so they lied to me then told me,”yea the latch to the door handle came loose” that’s why it’s not opening. Their fault again and they decided to also replace the button for my window, trying to back their way out of the theft claim I’m sure. So they neglected to tell me the damaged the liner under the motor so they had to screwed it back on. Now door opens and they are ordering a new window switch. I leave out of curiosity I review my dash cam because this time they didn’t unplug it like they did the first time. As I’m reviewing the footage I see them pulling the hood arm from inside the motor.!! Imagine the damage it would of done.! whoever removed it must have been in the trunk, then I see a mechanic pretending to hit my car with a 3ft long screw driver twice the manger proceeded to laugh,then I hear them on the recording them saying “I’m a liar, the bag wasn’t really back there and I don’t look trust worthy and also how I smoke marijuana and forget stuff that I wouldn’t even know the bag was in the trunk. Uh one it cost 1400$ it was an emergency bag. so I would have noticed it missing, just not as soon, thank god for the unfinished work, damage and the glasses telling me to look and I went back right away.
This is the best car place EVER! I can usually drive right in and get... read more This is the best car place EVER! I can usually drive right in and get my car services. They always give me honest and fair advice; their prices are great; and they even helped me when I had to see my car. I will NEVER use anyone else but them. Jeff and Michael are the best. As a single woman, I feel like I can put my trust in them.
DO NOT RECOMMEND!! I needed an alignment on my vehicle. Called a few ... read more DO NOT RECOMMEND!! I needed an alignment on my vehicle. Called a few places and the one that seemed to have a better deal was dfw frame and alignment. The alignment was quoted at around $60 which seemed pretty decent. Little did I know that after taking my car in to dfw frame and alignment, it quickly went from $60 to about $600 worth of work and repair. On top of that, it cost $42.50 just to tell me that..... without having anything done to the car!! Diagnostic fees... It is posted on the counter top handwritten on a piece of paper. But unless your looking for it, you wouldn't catch it. Nor do they go out of their way to let you know there is a diagnostic fee. They wouldn't do the alignment unless I first replaced my front tire. Otherwise it would void any type of warranty with the alignment service I was needing. They stated that my front two axles would need to be replaced as well which would bring it up to about $600. But never once was it ever verbally discussed that just from them taking my keys and getting my car on a lift to find this out would cost me $42.50. The employee did state however, that if I were to come back to get my axles done the $42.50 wouldnt be charged again for the work...... But it would NOT be returned if I got the tire replaced and came back the next day to get just the alignment done. I did clarify with dfw alignment that had I had good tires, they would have gone through with the alignment and not charged me the diagnostic fee. Doesnt make any sense to me. Bottom line, had they been a more upfront that there would be a fee regardless of any work being done, I might have considered giving them a try. It just feels sneaky to me really set the character of the place. I'd personally be more loyal with my business to a place that doesn't try to outsmart you or always give you the upsale. just good quality and trustworthy service. I'm still looking for one. But dfw frame and alignment is definately out of that category in my book.
