Oil change service near Conroe, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.

The service personnel are GREAT, the Manager, not so much. I came in from North Carolina to visit an old Navy friend and while there I needed an oil change, he suggested Kwik Kar. As they got my info the Asst. Mgr. Michelle(Awesome young lady!) took my phone number so as to call me if anything needed my attention while I shopped next door at the Harley dealer. She called and informed me my Cabin Air Filter was dirty and did I want to replace it. I said no I would take care of it when I returned home. Good thing, they were going to charge me $39.95 for the filter, I purchased it at local auto parts for $13.86. On the way home from Texas the door and latch for the Cabin Air Filter fell off in the floor board. Upon getting home home I inspected and found the retaining latch broke and called back to the store in Willis,TX. I was told by the Asst. Mgr. that she didn't know what to tell me and she would give the Mgr. my info and have him call me with a resolution......he never called. She called back and said he told her he would do nothing. I have tried to locate the owner with no luck. I have tried contacting the owner of Kwik Kar Corp. who sells the franchises.....no luck. I guess now I will have to get legal help.