Only dealt with front desk, as this was just for an estimate. He was ... read more Only dealt with front desk, as this was just for an estimate. He was nice and knowledgeable. Have always received good service at Repair One.
Another great service experience! I have been a customer for 4 years. ... read more Another great service experience! I have been a customer for 4 years. I'm not sure why it took 10 years living in this area, for me to find this established shop. I have been very satisfied with all of the service provided. They are professional, courteous, honest, ethical & provided quality work on my Infiniti, BMW and Landcruiser. They provide you details on the service that needs to be performed and the labor rates are very reasonable. I can't say enough about the satisfaction and savings that I have experienced by taking my vehicles to Byrd Automotive. I HIGHLY RECOMMEND THIS SHOP!
WOW, what an exceptional car repair “treat!” So much so that I happily... read more WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. This is how to keep customers coming back forever!
