Oil change service near Dallas, TX

I just took my car for inspection today, twice. First time I had the wrong insurance cert, but the kid did the road test before telling that. So I run home get the correct cert. I come back and he does another road test. Then performs the computer inspections. I then get told I'm all set and they take my credit card and charge me. Then I'm told the car didn't pass the parking break test. This kid had TWO opportunities to tell me my brake would not hold at 1000 rpms so there was no reason to do the rest of the test. Instead, I made a trip home and came back to get ripped off by these guys. When I asked for a refund, I was told to call DPS. If this is the kind of people you want to trust with your car service, be my guest. They are crooks. I was only there because Vavoline's computers were down due to the storm. My mistake. Don't get ripped off too!!

Do not go to this shop. Went for an oil change, they insisted I get a radiator flush to lengthen the life of my radiator. I went ahead and did it, then less than 2 days later, my car over heated on the side of the road. I went back and sure enough a hose connected to the radiator had a leak, as well as the radiator! However, they took no responsibility for the damage. I am not a mechanic, but I know there's no possible way it could have been a coincidence. Also, they said I needed rodars replaced for $350, but when I brought the car to another shop, I found out they were in fine condition. Again, do not get any work done here!!!

These people are scum. They are dishonest. They regularly post ads on craigslist lying about 'free towing' with repairs. I was charged twice for towing, even with a $2700 invoice! What they DON'T mention in these ads are the hidden fees, how they will TAKE YOUR TITLE and hold it as a ransom so that you'll either be forced to pay their high prices(including issues that they 'magically find' later, so that they can charge you more), or you'll lose your care. The idiots that work there...they will lie to you right in your face. They are rude and use bully tactics to scare customers. Their communication is poor, I always had to call them to see if my then car was fixed. Once I called and the 'finance agent' made up a lie saying my car wasn't ready because it was being 'test driven'. When I finally got the car after being 'fixed' and it died 10 minutes later, she said the car was never test driven, they simply got the car to start...who does that? The owner avoided me and my calls after that, leaving me to deal with his meathead tow guy/mechanic who was just as bad, assuring me that he'd work with me if I took down my negative bbb review and/or admit the problem was on my end...which I foolishly did even though I knew this place was full of it. I asked if my car was good, he assured me it was, only for me to pay $416 the next day and as soon as I got in the car, I saw a check light and the gas gauge(which they refused to fix, despite initially saying everything was good with the car!) didn't work, leaving me to guess how much gas was in the car! I was charged a bogus $95 diagnostic, when I asked why the car still has a check light and why the battery light came on when it stopped the tow guy/'mechanic' told me he didn't know what caused it..how can you charge people for something you don't know how to fix? Read the reviews, ALL of them are negative. The only 'positive' reviews this ripoff place has are on are google, and they're obviously 5 star fake ones that read like an advertisement instead of being from an actual person. These people aren't honest, they actually had the nerve to flag my facebook review...as if they haven't messed me over already. Speaking of facebook, like how they post fake positive reviews on google, the people that like their facebook page actually work there! Too gutless to admit their own mistakes, lying on me when they finally gave me an invoice(that's AFTER I paid $900 and gave them my title!) saying I 'refused' mechanical repairs, lie after lie(they all lie), inflated prices, the owner told me over the phone and in person several times that specific issues with the car would be fixed, but he did nothing. What they tell you and what they actually do are 2 different things. They give you verbal commitments, while they'll lie on you on paper to protect themselves. This is why if you don't know about cars, you don't go to a place like this period, especially on your own, because they aren't honest. The awful tow guy that took my car had the nerve to ask me to bring him the key. DO NOT GO HERE. YOU WILL BE WALKING! Save your hard earned money and get a car with a warranty, take a bus...just don't go here.

They checked my daughter's car - fluid and tires for her first road trip... Apparently they don't know SQUAT about checking tires. She has had two blow outs today alone... Apparently they didn't check the tires. She is 16 hours away from Dallas and I can't help her. As far as I'm concerned they put her life in danger. I wouldn't recommend them to my worst enemy.

Very rude and insulting owner! We had my daughters oil changed in our town but because it was Royal Purple it can only be done at certain places. Wish I had know this before starting this type of oil. The first change is expensive but the next change is only $15, to top it off and change the filter. My daughter is a college student in Dallas and needed an oil change before coming home. She called around to find someone that used Royal Purple and could just top off her oil and change the filter. This place said they could do it for $12-$15. When she got there she specifically told them she only needed a top off of Royal Purple and oil filter change. When she got to the register the bill was $76.90. She has never done this before and was in shock concerning the price but paid it. When she returned home in a few weeks she gave me the bill and I was livid. They took advantage of a young girl who obviously doesn't know anything about cars. I called and spoke with the owner, Howard McGinnis and he was very insulting and rude. Not offering in any way to help take care of this problem. He insulted our raising of her because we had not prepared her to confront this issue on her own. Very very rude man. He obviously doesn't care about his customers first by not offering to compensate for this overcharge but also by insulting and being extremely rude to his customer. I WILL NEVER DO BUSINESS WITH THIS KWIK KAR AGAIN!!! I urge you not to do business with this unprofessional arrogant rude owner. He is definitely only in this for his profit not for the customer.

Avoid this place, there is a reason it is not busy. Simply put they will rip you off. $70 oil change that had to be taken to another shop because the car wasn't running right. That other shop only charged $35 to redo the oil change which is normal. Should have learned my lesson then. Didn't go back for a year but needed a simple inspection and they are close to my house. This time they didn't pass the vehicle because of window tint. I have factory Lexus tint so that makes no sense. The idiot behind the counter just smiled and said sorry without ever looking me in the face. I didn't expect much in terms of customer service considering the personnel but it is exceptionally terrible.

Worst customer service ever!!! Went in and had an oil change and fuel system cleaning performed. I made sure to watch both services being performed. When the fuel system cleaning was being performed, I questioned the technician regarding his choice of vacuum lines because it appeared to only feed one cylinder and suggested he use the one that was just past the throttle body. He insisted he was correct. After the service finished, I went home and did a little research online and found that I was right and the technician should have connected to the vacuum bung that I suggested. As a result only one of my cylinders was cleaned. When I brought this to the attention of the owner/manager Randy via the phone, he told me to bring it in and he would take care of it. When I got there he "apologized" and explained that he would have to charge me again for the service that his technician performed incorrectly, and tried to up-sell me on an even more expensive service. I even showed Randy technical documentation that his technician was in the wrong, but he was unsympathetic and wouldn't fix the wrong doing because as he put it, "I'm not coming out of pocket for something my technician did wrong!". I asked him if he thought that was good customer service, and he replied, "I don't care about customer service, I'm here to make money!" As you can imagine I was very taken back by this. After asking him if that was his final answer, he stood firm and said "Yes". I can guarantee you that I will never take any of my other cars to this customer service hack or his band of merry hack technicians. I strongly urge you to not take your vehicle here either. BTW...one of his technicians wrecked a young girls Blue VM Beatle while my service was being performed. Consider yourselves warned.

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