Auto inspection service near Houston, TX

You all literally scammed me out of monies. I brought my car there to get a diagnosis on my AC because it was no longer working. The tech ran a scan, then recharged the freon ($270) only to tell me that the compressor was no good. Mike presented me with a quote of $2500 to replace it, parts and labor. From there, I took my car to another shop whom ran a scan and diagnosed the problem to be the pressor sensor. They charged me $340 for the scan, to replace the sensor, and recharge my freon and the AC has been working ever since. They also told me that you all should have know that it was the sensor before recharging the refrigerant. I will never return to your shop because I do not trust you. The same thing happened when Mike was on vacation and I brought my car in to have a water hose replace. You all did a bypass on my auxiliary water pump. I was told that the part had been discontinued and that the bypass was the work around per the dealership. Well, I called the dealership and was told that was not true as well and that bypassing the pump cause problems. When confronted with this information, after coming back from vacation, Mike insisted that only the hose had been changed which is not true. You all are not to be trusted and I will never refer you business.

On the star rating you have to give one or else I'd give negative four! Do not use this shop. They had my car three times for A/C service the same problem. and never did fix it correctley. I had to end up taking it to another shop who did fix it, return the parts to this shop and end up paying a large labor charge for nothing but major inconvenience. I cannot really overstate how much this end up costing me in money, suffering through a heat wave with A/C not working. As well as attitude from the owner over giving me a refund for the parts as well as asking for parts back that he did not even put on. Again do not deal with these people.

The workers in there were so slow it took 3hours to fix brake caliper and brake caliper holder screw I was so mad the 1st to get there the last to get out!!!!!

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

Scammers! They are cutting corners and you don t know it! He quoted me a price to fix my catalytic converter. When the car was ready he claimed the O2 sensor was also bad and replaced it without calling first! (I still don t believe him because there is a different code for failing O2 sensors. He was just trying to get more money off me.) That added almosts another $200! He said he would do an oil change for free, but he put regular oil in it instead of the synthetic that I always use. I told them not to do anything else to my car. I took it to another place immediately to change the oil AGAIN. They told me the work had not been done properly and that they didn t replace the oil filter when they replaced the oil...that I need to take the car somewhere else to have the work cleaned up. (incorrect bolts and seals) Don t use these people if you want to actually get the work you are paying for!!!

The technician broke off my gas cap and preceded to tell me "it was damaged before I arrived." My gas cap was fully connected to my car before I arrived. He broke it and was rude and unprofessional. Horrible, horrible service! Is it unreasonable to expect your car to leave inspection in the same condition that it entered inspection? Do not get your car inspected here because when they damage your car they will not take responsibility!

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

Full service automotive repair and maintenance on Standard and High Performance vehicles. Friendly Service and Competitive Prices. ASE Certified.

At Key Auto Werks, we have taken all the steps to ensure the highest quality service for your import vehicle. Our shop is an Official Bosch Authorized Service Center, which means our quality must meet their highest standards (something not every shop can do)! We are also a recognized by the state as a Texas Emission Repair Service Center, meeting the strict regulations they require. As members of the ASA, ASE and TIAA, we are actively staying on top of every new automotive and industry trend. Also, all of our auto repairs come backed by a 12-month / unlimited mile warranty so you can be completely confident bring your vehicle to us. From brake checks to check engine light problems, to more advance problems, we’ve got you covered! We love what we do and our ASE Certified technicians take pride in each and every automotive repair we perform. We never want our customers to pay for unnecessary work; so we take great efforts to diagnose and repair only what is needed. We also stress the importance of regular vehicle maintenance to all of our customers. We know that keeping your car in tip-top shape will help reduce the need for more costly auto repairs down the road. Our philosophy is to treat our customers as we would want to be treated – with great service and fair pricing. Our team is here to help you every step of the way, so stop by or call us today.