Retail tire service near Humble, TX

I found the details of this place over the net. Wasn't sure when I first arrived and left my car repairs. But the gentleman (Mr JR) who worked on my car was extremely good at his job. He performed a thorough checkup, found the root cause and fixed my car. I would definitely recommend his workshop for Transmission related issues.

Save big on your auto repair.the whole job was done in less than 3 days and saved 45% .

Very professional atmosphere. The personnel was kind to bring me home due to the delay of parts. Will recommend this store to all my friends and fb post as well.

great job. very professional. quick installation

After exhausting our local options we put the discovery 1 on a trailer and took it here. Most reviews were good so we thought we were lucky to find one only 5 hours away. We were mistaken. Maybe for maintenance work they would be ok, but to actually diagnose and fix the problem, I would never recommend them. The first time they had it for 2 weeks and $1100 later we had a tuneup, an ignition coil, new ground wire and spark plugs.... and a vehicle that still couldn't make it out of the parking lot. So keys in overnight slot again and it stayed for another 2 weeks. Both times my husband was told it was running well and they had been driving it around. Amazingly after one month and all the "driving" they did, we had 2 miles put on the truck and it still wouldn't get out of the parking lot. All of the things we had already replaced they replaced again... (ignition coil, oxygen sensor...) and wanted to keep it longer since they thought it was the mass air flow (had 2 sitting in the truck since we already went that route) and kept telling my husband the catalytic converters were blocked (3 months old... and would blow leaves across a parking lot). 2 days after trailering it home (another 5 hour trip there and 5 hours back) my husband talked online to a landrover owner who had similar issues. After checking the crankshaft sensor (as suggested) he discovered the 2 wires to/from the sensor were melted together. After fixing that problem it still "missed". So he went to look at the crank position ring and discovered a tine bent over. Because of this the sensor couldn't see it and was missing. After gently bumping the tine back up into place the sensor saw it and the missing stopped. It is running smoothly and perfectly. Now he just has to figure out why, after they rewired it, the front windows wont roll up or down, and the front sunroof won't either. I am not saying these people didnt want to fix it, I am saying that they should admit when they don't know and quit being parts replacers instead of mechanics. Also their master mechanic never seemed to be around, which makes me wonder if he was would it actually have gotten fixed. If you need a tune up, then this really doesn't apply to you but if you need a problem diagnosed you might want to think before sending it here. $2000 later and still not running any different when you pick it up, you have to ask if it is really worth it.

If I could give this place more than 5 stars, I would. THEY ARE SIMPLY THE BEST AND MOST KNOWLEDGEABLE WHEEL REPAIR PLACE IN HOUSTON!!!! When I first came to this establishment, I was not knowledgeable on wheel/rim repair. Be that as it may, I desperately needed two rims fixed on my Lexus truck after I unexpectedly hit a curb. From the minute I walked in, the staff was courteous and answered all my questions, and trust me, I had a million. Needless to say, they were patient with me and walked me through the entire process that would take place in fixing my rims. EVERY questioned I asked Tracy, the “front desk receptionist” I believe she was; she followed up and asked George, and his abundance of knowledge calmed ALL my concerns. I expressed to Tracy I worked in the medical center so I could get my vehicle after my workday ended, and she said it was not a problem. At the close of my work shift, Tracy called to say my truck was ready. Unfortunately, I expressed to her I didn’t have a way back to the facility. (This is where the MAGNIFICENT customer service takes place.) Tracy told me it wasn’t a problem and arranged transportation for me to get back to the shop. The fact she went above and beyond for me distinguished this place really cares for its customers. In conjunction with their remarkable customer service, the craftsmanship of their repair personnel is superior! The repair they did to my rim erased the fact I ever it a curb. It was like the rims were brand new once again. I can say without a shadow of a dought the exemplary service I received at this shop made me a customer for life! I will undeniably recommend them to my family, friends, and coworkers. Thanks again, Houston Wheel Repair; you all rock!

My wheels vibrated after being balanced by another shop with a conventional balancer. Rollos has Hunter Road Force Touch balancer which I had heard good things about for difficult balancing jobs. They did get them balanced for $25 per wheel, which I think is fair. What I found to be disappointing, was that after I specifically asked them to mount the better tires on the rear, they mounted them on one side. It is surprising that they don't know that the better tires always need to be on the rear.

Will never shop at the Discount Tire located at 10727 N Freeway in Houston, TX I have Dodge Ram 3500 and purchased 4 tires 2 months ago and also purchased the warranty. Upon checking tires the treads were different and the rubber had come off in chunks. I went to the above store and visited with the manager who proceeded to tell me that it would cost me approx $600. to replace the tires even though I had a warranty. I stated no and he went down to $400 and I proceeded to advise him they are under warranty. He advised that was the best he could do. I then stopped at The Woodlands store and advised the manager there of what had happened at the sore at the 10727 N. Freeway Store and would like his opinion. He went out and looked at the truck and said I will order you 4 new tires and they will be in the first of next week. How wonderful as they were under warranty. I will never ever shop the Houston Store again as the manager was not qualified to be a manager. Thank you

Was sent to this shop by Discount Tires to repair a stud they broke on my van. This shop is horrible, they lack in Customer Service and gave me the run around and never fixed the van. Discount Tires was notifed and they are currently looking for a new vendor.

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn’t help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77070) to see the lobby practically empty (during rush hour traffic) – with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone – hence the empty lobby. I came into the store to buy two new tires and I wanted them installed on the front, not the rear like they recommend. Why? – Because front tires wear faster and because (to me) new tires in front give better braking and steering control. Moreover, when travelling at highway speeds, what would you prefer – a tire blowout in the front or a blowout in the rear? My money says a rear tire blowout offers a higher chance of survivability than one in the front. Thus, I would prefer to avoid a front tire blowout at all costs. But most importantly though, I wanted the new tires mounted on the front because that was what I wanted. I have read the research and I understand the physics behind placing the tires with the most tread in the rear (rear tire hydroplaning is harder to correct for) and it makes perfect sense. However, I still wanted the new tires mounted on the front (the tread on the other two tires was still good). When placing my request, the salesman would not budge; “the new tires MUST be mounted on the rear” he says. So I walked out and purchased my tires from a tire store down the street (and saved money in the process). Whatever happened to “the customer is always right?” FYI: I was told by a tire salesman recently, that mounting new tires on the rear is a tricky way for tire retailers to push you into replacing all four tires, since “you wouldn’t want to be driving around with a couple worn tires.” Just a quick side note: all of the tire manufacturers and tire retail stores recommend continued tire rotation from the front to the rear and vice versa. Question: doesn’t rotating the tires as is recommended placing the more worn tires in the back, contrary to the spirit of their “mounting the tires with the most tread in the rear” policy?

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

I took my car there after getting a nail in my tire, which was covered by Firestone's road hazard insurance. They told me that I had two punctures that were too close together to be repaired, so I need to buy a new tire which cost $105.00 after rebate. I didn't fall for that and strongly insisted that they repair the tire.

I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.

I just got back from buy two "very expensive" (per the employee helping me) batteries for my truck. Not only was the service slow - like ridiculously slow, but this employee continued to make comments about how expensive my vehicle was to operate and at one point was telling another customer how much my new tires would cost. Then for whatever reason they decide to give me a complentary wheel alignment test and as they guy is pulling my truck out he hits a piece of equipment with my side mirror. Thankfully there was no damage and I never did get my complementary test. Get your Die Hards at another location.

Cypress Firestone is the leading tire dealer and auto repair shop in Houston TX and serving Spring Texas.