Yugo service near Humble, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.

I have been coming to this location for nearly 5 years and have seen the changes that have taken place with the staff and management. Recently, I took my husband's 2010 Chevy Silverado in to get a rebuilt engine and had to bring in my 2012 Chevy Malibu at the same time for a new engine, this was completely unexpected and frustrating, yet Thomas ( manager) made our experience well worth our time and money. Thomas went above and beyond for us. He is/ was honest, straightforward, dedicated to making us happy, and you know he loves what he does for a living. Cars are his passion and for that our family is grateful to have him as our mechanic. Thank you, Thomas for everything! Teresa Neal

Omg I was stranded on the side of the road and Jack stopped to help when he did not have to I am so so grateful to him and all the knowledge he gave me on my 2007 toyota prius thank,you so so much jack you are awesome and I really aprreciate your help as well Lakeisha J.

Another great service experience! I have been a customer for 4 years. I'm not sure why it took 10 years living in this area, for me to find this established shop. I have been very satisfied with all of the service provided. They are professional, courteous, honest, ethical & provided quality work on my Infiniti, BMW and Landcruiser. They provide you details on the service that needs to be performed and the labor rates are very reasonable. I can't say enough about the satisfaction and savings that I have experienced by taking my vehicles to Byrd Automotive. I HIGHLY RECOMMEND THIS SHOP!

I finally got my husband to take his car there and they fixed the problem quickly at a very reasonable price. He's now totally convinced to return in the future.

Front desk staff is very polite, attentive and professional. Made me feel welcomed.

Brent from Wrench did a great job servicing my truck. He was on time, got the job done quick and exceeded my expectations when he found and corrected a few other issues while completing his inspection. After using Wrench for the first time I can't see any reason to take my vehicle in to a shop for service or repairs ever again. Mike H.

I operate a commercial vehicle and was in need of a professional shop to get me back on the road quick.... I've had lousy experience in my side of town, (Richmond/Rosenberg) the one hour travel time was worth it... Patricia, Glen and the crew at CTD are the people to see about your transmission needs. Not only did they get me out quick, the estimate for the repairs was spot on. Thank you guys for the help. I'm very happy with your service Larry's Wrecker Service Enrique A. Rosenberg, TX

WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. This is how to keep customers coming back forever!

Highly recommend this auto shop, owner very upfront and honest concerning repairs on your car, I have been going to West End for over 10 yrs. and their prices are fair, I don't take my car anywhere else, whether it's talking about the economy, work, children or exchanging recipes , Petros and Hank are so polite and fun to talk to.

This buisness kept my car a whole week, wasn’t able to fix it. Guy was nice but I think they should get more certified, Mechanics and speed up the process ,My warranty got back to them the next day and I paid over $500 for a rental car for that week, they only worked on my car for 1 hour and they are closed on weekends, so they need to open on weekends because some people can’t get to a mechanic until the weekends . I was referred to them and I trust my friend but now he will no longer be using them either because they really dragged their feels and cost me money that I really didn’t have to give to a rental company. Plus my friend did say that they only started excepting this part of work a couple of years ago, they were only doing tires and other parts. I am not happy and I will not refer anyone to use them.

I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I WAS CONCERNED. WHEN I GOT MY TRUCK BACK FROM OPEN ROAD THE NOISE WAS MUCH WORSE AND NOW I DONT DRIVE IT AT ALL. WHEN I PICKED UP MY TRUCK FROM OPEN ROAD I NOTICED THAT THE HEATER SWITCH WAS ON AND I TURNED IT TO THE OFF POSITION AND A POPPING NOISE STARTED UNDER THE DASH. IT NEVER HAD THAT PROBLEM BEFOR TAKING THE TRUCK TO OPEN ROAD. NOW I AM WITHOUT ANY TRANSPORTATION EXCEPT MY MOTORCYCLE AND IT IS NOW GOING TO COST ME THOUSANDS TO GET MY ENGINE FIXED BUT I SURE WON'T TAKE IT TO OPENROAD. SOMEONE FROM OPEN ROAD CALLED ME ABOUT MY COMPLAINT BUT NEVER SHOWED UP CHECK ON WHAT IS WRONG WITH MY TRUCK. SOMEHOW I FEEL GLAD THEY DIDNT SHOW UP. I WILL NEVER TAKE ANY OF MY VEHICLES TO OPEN ROAD AND 'NO YOU GUYS DONT NEED TO FOLLOW UP OR CALL ME'