Toyota service near Katy, TX

I wish I could give the idiots a negative amount of stars. The owner is the leader of the idiots. I have went here for the last 5-6 oil changes. This time is different because now I trust them to do an oil change and wheel alignments. I wait 2 hours for them to complete my services , when they are done I get into my car and leave. Once into my car I notice it’s hesitant and barely goes forward when I press the gas. Next thing I notice is my rear view, everything behind me is white. There is a ton of smoke coming from my tail pipe. I call them and I return heavily upset. This is my only vehicle. I bought it with 50k miles, I drive Uber for extra cash so I now have 220k but I’m always keeping the maintenance done in the car. The car is very well kept. New tires oil change brakes is all I ever change. I basically brought my car here normal and left with my car smoking and not going forward. The owner refuses to acknowledge my concerns. The mechanic who did the work acknowledged my concerns and also that it wasn’t smoking it had any issues when I brought it there but they wouldn’t let him check it out. The receptionist was very argumentative. Wouldn’t acknowledged how I felt about coming for a routine oil change ending with my car needing to be towed away because it wasn’t drivable. . The owner then says it’ll be 120$ to check out the issue that they caused. His also says ‘take me to civil court and let them take care of it because I’m not fixing it.’ I called the police and was told to leave and it’s a civil issues. Please save yourself the time and money in the long run by dealing with a reputable car repair shop. Update : they put 10 quarts of oil in my vehicle and the car only takes 5 quarts.

Courteous and professional service. https://whatsgaming.net

Thank you Sandy for making my experience such a good one! Your caring and attentive ways will always keep me coming back! Thank You for all you do and always going above and beyond!!

My cars dash lit up light a Christmas tree. Took it in and was given the bad news. After careful review of the work needing to be done, the staff at Accurate fixed the issues and my cars runs perfect. They went over any beyond to accommodate me, and save me a lot of money. Thankful for this location and the staff!

Brake job seemed good. But they did not get the breaks system bled correctly. The truck stops but I can push the peddle to the floor after stopping.

I finally got my husband to take his car there and they fixed the problem quickly at a very reasonable price. He's now totally convinced to return in the future.

Front desk staff is very polite, attentive and professional. Made me feel welcomed.

You guys are the BEST! Keep up the good work! Knowledgeable staff at reasonable prices...what more can we ask for?

Brent from Wrench did a great job servicing my truck. He was on time, got the job done quick and exceeded my expectations when he found and corrected a few other issues while completing his inspection. After using Wrench for the first time I can't see any reason to take my vehicle in to a shop for service or repairs ever again. Mike H.

Highly recommend this auto shop, owner very upfront and honest concerning repairs on your car, I have been going to West End for over 10 yrs. and their prices are fair, I don't take my car anywhere else, whether it's talking about the economy, work, children or exchanging recipes , Petros and Hank are so polite and fun to talk to.