Transmission repair service near Southside Place, TX

I had my vehicle towed to this location after speaking with KIRBY about a free diagnosic as my vehicle had some power steering issues. I later in the evening needed to retrieve items from my car and wanted to take my keys but was told I would not be able to do so, in fact at this time the employee begins being rude and nasty to which he was overheard and corrected by another employee. The owner was very polite and called immediately to apologize which was greatly appreciate but I decided still the car needed a 2nd opinion. The same guy who was nasty to me is the same person giving me a $2900 quote. Next morning the car was towed again to another company. When I retrieved my vehicle I notice the door handle is broken. Of course I blame the company who repaired my car but thats when they explained due to insurance purposes they take pictures of how all cars arrive and the car arrived in with my handle broken. I then track down the 2 towing companies who had bil of laden which shows any damage. Ultimately after investigating it is DEFINITELY an issue with this company. Kirby destroyed my door.

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

At Key Auto Werks, we have taken all the steps to ensure the highest quality service for your import vehicle. Our shop is an Official Bosch Authorized Service Center, which means our quality must meet their highest standards (something not every shop can do)! We are also a recognized by the state as a Texas Emission Repair Service Center, meeting the strict regulations they require. As members of the ASA, ASE and TIAA, we are actively staying on top of every new automotive and industry trend. Also, all of our auto repairs come backed by a 12-month / unlimited mile warranty so you can be completely confident bring your vehicle to us. From brake checks to check engine light problems, to more advance problems, we’ve got you covered! We love what we do and our ASE Certified technicians take pride in each and every automotive repair we perform. We never want our customers to pay for unnecessary work; so we take great efforts to diagnose and repair only what is needed. We also stress the importance of regular vehicle maintenance to all of our customers. We know that keeping your car in tip-top shape will help reduce the need for more costly auto repairs down the road. Our philosophy is to treat our customers as we would want to be treated – with great service and fair pricing. Our team is here to help you every step of the way, so stop by or call us today.

Transmission Repair