Diagnostic services service near Spring, TX

Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200).

Visited Logan's Auto this past Saturday for a inspection and my brakes in the back were making noise. As always, very professional and forth coming. I have other mechanics charge me for something I did not need and Billy was honest with me, which I am grateful. I will continue to use his service for our vehicles. #Top Notch #Clean sitting area #Honest mechanic Kim D. (white lexus)

My vehicle had misfire code, I took it in they repaired it and it was fine for a while but then I had the same issue just over a week ago I took it back they said it was a faulty coil. They warranted the work but, the check engine light is on again and it’s the same issue!!! This place was recommended to me so that’s why I went but I live about 45 min away and I’m afraid my vehicle will not make it.

Inept, rude, terrible customer service. 30+years in auto repair I will NEVER use them again.

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

Not being fair.Car went in the last part of 2013 back in 1/2014.Will do a follow up.But the service is not good,after they take your MONEY

You all literally scammed me out of monies. I brought my car there to get a diagnosis on my AC because it was no longer working. The tech ran a scan, then recharged the freon ($270) only to tell me that the compressor was no good. Mike presented me with a quote of $2500 to replace it, parts and labor. From there, I took my car to another shop whom ran a scan and diagnosed the problem to be the pressor sensor. They charged me $340 for the scan, to replace the sensor, and recharge my freon and the AC has been working ever since. They also told me that you all should have know that it was the sensor before recharging the refrigerant. I will never return to your shop because I do not trust you. The same thing happened when Mike was on vacation and I brought my car in to have a water hose replace. You all did a bypass on my auxiliary water pump. I was told that the part had been discontinued and that the bypass was the work around per the dealership. Well, I called the dealership and was told that was not true as well and that bypassing the pump cause problems. When confronted with this information, after coming back from vacation, Mike insisted that only the hose had been changed which is not true. You all are not to be trusted and I will never refer you business.

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