I scheduled an appointment two weeks in advance because they were busy... read more I scheduled an appointment two weeks in advance because they were busy. I asked what the shop rate was and the service manager said $80/hr. Please be hear by 9am. They didn't even acknowledge that I had arrived at all. They moved my bike into the shop at 10am... and it sat there. Since I was without other transportation I watched as work was done. They did a little on mine and then moved on to other projects. They spent no more than an hour (I timed them) on mine but two hours before they were done. So? When it was time to pay the bill it was for $160 (2 hours). Oh, well, we only charged you for 1.5 hours. And, the hourly rate just went up to $89/hour. Plus tax of course. Hm... And, they wanted twice the rate for recycling my old tires. No thank you, I'll take them with me. When I left the old tires were not with my bike. Were the tires balanced? Uh, there was no need to change whatever weights were on there. Really? I got a call from Rob for the $6 he'd have to pay to recycle the tires left behind. I later picked them up. Should I have mentioned the 1/2 hour false labor or change in quoted hourly rate? I don't recommend this shop. They're not honest, timely, or trustworthy. But, my new tires are installed.
Small dealership - usually overpriced. Example: They wanted $20 for a ... read more Small dealership - usually overpriced. Example: They wanted $20 for a $10 tube that I picked up at a dealership just on the other side of town. Called about dyno tuning, they said that they have a dyno but they don't offer the service. No help from them on finding anyone else to dyno tune my bike. I don't shop here unless they are the LAST PLACE TO CHECK. I have driven over an hour out of my way to avoid using them.
Only a few places that I thought I could trust getting this simple tas... read more Only a few places that I thought I could trust getting this simple task done. The alignment seems o.k., but had to take it back twice for the trimming and balance. It was even worse the 2nd time on the balance and still rubs when turning over articulation. Wasted 2 full days to find out that I paid for a good alignment and the rest was wasted. I took it to Discount Tire, which resolved my rotate and balance issue within 1 1/2 hrs of waiting. I will not be going back for further business or service of any kind.
