Engine repair service near White Settlement, TX

Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.

took my van back due to major oil leak..it was covered under their warranty, however they managed to find another problem that cost me additional 184..after having the vehicle for 3 days, drive vehicle home with oil light flashing.. so i take it back and now they want to charge me another 60 for diagnostics .. i was really hoping i found a honest mechanic that stood behind their work, guess i need to keep looking. they want to nickel and dime me due to the cost they had to eat for the warranty work.. Howard even told me it was a shame he had to eat the cost of this...

Bought long block off ebay and had professional certified mechanic install it. Ran 1 minute and got coolant in cylinder. Called and they said to send it back. I just spent $1600 on engine & shipping and another $2000 on misc new engine parts and labor. Now they want me to pay my mechanic to pull it back out, strip it down and pay to ship it back so THEY can look at it. Then I have to pay once again to ship it back to me, pay my mechanic once again to install it and hope they got it right. This is why they don't offer a labor warranty on ebay because the know nobody in their right mind would do this and therefore doesn't check for quality but sends out junk instead. Worst company I have EVER dealt with and for all you potential customers spend your hard earned money elsewhere.

Discount Automotive is an independent full service auto repair and preventative maintenance center with a rich history of high quality, personalized auto repair. We "fix it right the first time" is more than just a slogan to us.

Took my car there and they were unable to even diagnose the problem after having the car for 2 weeks. During the 2 weeks they had the car, I called numerous times to check on the progress. Was told they were doing "tests" and was told the mechanic would call me later. Never received any calls. Decided to take the car to another shop and when I went to move the car, the mechanic told me he would move it for me the next morning. At lunchtime, a friend called me to tell me they still hadn't moved the car. When I called them, April told me to come move it myself. I informed her that I had been there the previous day to move it and the mechanic said he would get it moved for me. The shop the car was moved to had the problem diagnosed within a couple of hours.

City Garage is not just an auto repair shop. We aren’t just about getting an oil change, or brake repair, or transmission repair. At City Garage, we are about our customers. We are about DFW. We started in 1993 with a single location in Plano and today we serve 14 locations throughout the Metroplex. And we are not a chain; every single location is locally owned and operated. We grew from that one auto repair shop in Plano into what we are today because we don’t just work on cars, we work for you, our customer. Our goal for each customer that walks through our doors is to provide the very best service and customer care we can so that when you leave, you are happy with your experience. Whether you are in for a routine oil change or something much more complex like transmission repair, we will give you the attention and professional service we have come to be known for. Our ASE certified mechanics are here to make your auto repair a hassle free experience and we will never pressure you to get work done you don’t need or want. That’s just part of the impeccable ethics we demand from all of our employees. We are here to fix your problem and get you back on the road, not sell you services you don’t need. You can be sure your repairs are done right when you come to City Garage. Every one of our locations is a AAA Texas Approved Auto Repair facility, a designation that is hard to achieve and even harder to keep. Customer service is not the only thing we pride ourselves in, we make sure we get the job done right. Whether you need brake repair or a complete engine overhaul, or anything in between, come on in to City Garage and let us take care of you and your car. Let us earn your auto repair business.

As a woman, car repair can be intimidating and it's important to find a shop that I can trust. Kevin and Brian are some of the nicest guys! They are not necessarily the cheapest, but they are really reasonable and great to work with. They won't recommend work that doesn't need to be done. Before they had ever done any mechanical work for us, I had called because I had a flat tire. They came by, while I was gone, and aired up my tire. I came home and it was fixed! NO CHARGE!!! We keep our cars until they no longer work. One has over 150k and the other over 230k and B&M is helping us get every mile out of them! (They are hard to see from the road. Look for the carwash next to tractor supply. It's behind the carwash.) Angie T. Mansfield, TX