I can NOT sing praises high enough for this shop and the owner. We we... read more I can NOT sing praises high enough for this shop and the owner. We were stranded by the side of the road, 90 miles from his shop. Our transmission blew. He picks us up, tows the vehicle into town, takes us to a local hotel where we get a room (since it was around 8pm) and we wait. Now, this is in the middle of an ice storm; electricity goes out for 20k people in the area, and he worked on our Dodge Caravan Sport by using the generator in his shop. We were on the road THE SECOND DAY, and the price was so beyond reasonable. I highly HIGHLY recommend this shop!!!!!
I HAD A LOT OF RESPECT FOR THESE PEOPLE UNTIL THEY TOTALLY MESSED ME O... read more I HAD A LOT OF RESPECT FOR THESE PEOPLE UNTIL THEY TOTALLY MESSED ME OVER BIG TIME! WE HAD 2 TRANSMISSIONS GO OUT OF 2 CARS WITHIN A MONTH! SINCE GENE DIED THAT PLACE BASICALLY WENT TO HELL AND HIS FATHER WHO IS THE OWNER OF FRANKS WENT AHEAD AND REPLACED OUR TRANSMISSIONS IN BOTH CARS. WE PAID APPROX. 3,000 FOR BOTH CARS TO BE FIXED. THE FIRST CAR TRANSMISSION HAD TO BE REPAIRED 1 MONTH AFTER WE GOT IT BACK! WHICH HE "SUPPOSEDLY FIXED" 3 MONTHS LATER MY HUSBAND WAS OUT OF TOWN ON BUSINESS IN OKLAHOMA. THE SAME TRANSMISSION THAT HE "SUPPOSEDLY FIXED" THAT SECOND TIME JUST 3 MONTHS EARLIER WENT OUT. STRANDED ON THE OUTSIDE OF OKLAHOMA CITY ON THE INTERSTATE. MY HUSBAND TRIES TO GET A-HOLD OF TOM CHESSER (THE OWNER & THE MAN WHO "SUPPOSEDLY FIXED" THE VEHICLE. WHICH HE WAS UNSUCCESSFUL. THERE WERE TORNADOS IN OKC AT THIS TIME AND I READ TODAY IN THE PAPER THAT THE AIR PORT IN OK CITY WAS AFFECTED BY THE TORNADO. MY HUSBAND WAS DESPERATELY CALLING TOW TRUCKS AND MOST SAID THEY COULD NOT CROSS THE STATE LINE AS WELL CHARGING 1,100 DOLLARS JUST TO TOW HIM TO THE STATE LINE AND JUST LEAVE HIM ON THE SIDE OF THE ROAD. OMG RU SERIOUS! FINALLY I GOT AHOLD OF TOM AFTER SEVERAL ATTEMPTS. HE SEEMED UNCONCERNED AND UNINTERESTED WHAT I WAS TELLING HIM ABOUT WHAT WAS GOING ON. BEING THAT HE GAVE US A YEAR WARRANTY I WAS SURE HE WOULD AT LEAST HELP PAY TO GET MY HUSBAND HOME.I ASKED HIM TO CALL MY HUBBY BUT HE SAID HE WAS IN A MEETING AND WOULD IN ABOUT 30 MINUTES. 2 HOURS LATER HE CALLED MY HUSBAND AND HE TOLD HIM THE SITUATION. TOM TOLD HIM HE WAS CLOSING FRANKS TRANSMISSION AND THERE WAS NOTHING HE COULD DO, NO HELP,NO CONCERN AT ALL, NOTHING!!!!! FINALLY WE FOUND A TOWING SERVICE TO GO TO OKC AND GET HIM FOR ONLY $887.00. MONEY WE DO NOT HAVE! WELL GUESS WHAT MY CELL PHONE GOT CUT OFF TODAY BECAUSE THAT MONEY I HAD TO PAY MY BILL IS GONE NOW. MY ELECTRICITY IS DUE MONDAY AND I CANNOT PAY THAT EITHER. HOW CAN ANYONE BE SO UNPROFESSIONAL,INCONSIDERATE AND CRUEL?
The people here are very professional, they checked my transmission an... read more The people here are very professional, they checked my transmission and even drove my car to make sure there were no problems that the computer might have missed. I just came to visit my daughter had some car problems and looked them up online. Very trust worthy, they didn't even charge me for their time. Being from out of town and a female I have to be very cautious of being scammed, I would highly recommend them!