6/4/2022 Brought my mothers car in for inspection and I was in and out... read more 6/4/2022 Brought my mothers car in for inspection and I was in and out in less than 45 minutes… exceptionally pleased w the customer service provider all staff were extremely friendly and helpful. Happy, knowledgeable and very pleasant employees. Super super satisfied w the service received today… Chris Harper (mechanic/technician)
I have been a customer for several years – never had a reason to compl... read more I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.
I suggest if you are African-American or affiliated with African-Ameri... read more I suggest if you are African-American or affiliated with African-Americans this shop clearly does not appreciate your business. I was told by a white friend to take vehicle here... boy was he wrong. Worst experience I've had since the 80s, I thought it was 1950. Definitely made me realize there are clearly racists among us. Needless to say my white friend says he will never go back to have his pickup worked on and he apologized for making the suggestion.
