Engine repair service near Catlett, VA

I got a recall notice saying my airbag could deploy without warning and the repair department at Koons tells me not to worry about it. REALLY?

I was at this shop 3 times and paid expencive repair , at last repair for $1023 I paid, but wasn't happy that he lost my remote from the car and didn't want to refund $120 for Honda car Remote. After ugly dispute and arguments , he gave me new remote , which is not matching my car, he wasn't able to programm. Basically it is useless. He claimed that my car panel is not working , broken . But All worked before his service. I regret, That support his business 3 times. Bad Customer service ! Dianna Y.

As always, Mustapha and staff provided excellent, reliable, trustworthy and friendly service.

Import Auto Service is fantastic!! I have been a loyal customer for over 15 years. I started going to Import when I had a 1986 Volvo and needed my air conditioning repaired. I took it the dealer who wanted $2,000 to fix which I did not want to pay for something needed only during the summer. I always do thorough research and Import Auto Service had great reviews from customers and the Better Business Bureau. I decided to take my car to Import - to my amazement, the total cost was $800.00 and included some other services. That was the beginning of a great and long lasting relationship. Import kept my Volvo on the road for many years - I sold the Volvo in 2010 and the new owner still drives it and (on my recommendation) takes it to Import for servicing. Import now services my current Volvo. I trust Import completely - they are honest, ethical and are committed to providing quality service and having satisfied customers. The staff is always very friendly and courteous and the mechanics are experienced and knowledgeable. Import's prices are significantly less than the dealers and they have saved me a lot of dollars over the years. I cannot say enough good things about my experiences with Import (in my 15+ years) and I have recommended many people to Import and will continue to do so. Thanks Import Auto Service!! Gloria S. Alexandria VA Volvo Repair

Just awful unprofessional service. I have not been this regretful in a long time, especially after my best friend pleaded to me to take my car to the Toyota dealer. Anyway, this place jacks prices up due to the neighborhood (mostly wealthy to outright rich). My experience was a true price gouge, but since my car was already in the shop and I was 5 miles away, I agreed to let them do the work (totally my fault). But, I did asked the guy to pledge that the work would be done right. His response: "Always". Well that was a lie. Now my car is making all kinds of creepy sounds. The ride is still bumpy and the brake job makes odd noises when you stop. Save yourself a lot of headache and heed my warning. Run, don't walk, to another repair shop. This place is not a quality shop. They don't even bother responding to negative reviews, because there is too many. In the end, I blame myself. I took my car there and I approved the work. I got a bad deal and they did terrible work. (that part is on them) Please don't give them any of hard-earned dollars. Not worth it.

Auto care, oil change, state inspection, emission inspection, tires, batteries, Diagnostics, transmission work etc.