Dodge service near Fairfax Station, VA

I have been taking my Honda and Lexus to Freestate for over 3 years. They are helpful in letting me know what is wrong with my vehicle and what could wait until the next service. The prices are not as high as a dealer but also not as low as say a side lot garage. I do feel confident that they are doing a good job and trust their opinion.

I got my car towed here which I soon found out that it had overheated. Before this incident happened I never experienced my car to overheat. I asked them to diagnose my car and they told me the problem. I asked them once this problem was fixed would the car not overheat. Long story short I paid over $500 and it was not fixed, the car was worse!!! I drove from the lot and about two miles down the street antifreeze was literally leaking all over the road and the cat was smoking so bad I thought it was going to catch on fire. I took the car back 3 times and it never got fixed. I came in with it just overheating to the radiator now leaking and the problem not fixed. They would not find out the problem without me paying more money. If I would have known from the beginning there was a major issue I would have never wasted my money. I end up junking the car after replacing the radiator and still had a problem, then took it to n Dodge for them to do am diagnosis. All tune and lube completely got over on me and I talked with the service manner and the store manager. In even called the corporate number only to find out they were a franchise. I was beyond upset and disappointed because I trusted them. I will never go to another all tune and lube or recommend them to anyone!!! I had to junk my car at the end after having it for five years with no major issues!!!

These days it's hard to find a Mechanic/car repair shop that one can trust to do professional work and customer service. In June 2015 I bought my 2000 GMC SUV Jimmy to Mark Auto Service of Seat Pleasant, MD PROBLEM: engine misfire. hard to start in the morning. Told I needed a fuel pump COST: $500. Two days later, returned with same problem. 'Said' Zaatra (shop owner) now tell me I need to replace the fuel Injector. COST: $540. Return back in 2 days at the shop. Problem not fix. It's has cost me $1040.00 for two misdiagnosed's. I took it another auto repair facility...they were able to discover the problem and FIX IT. Turn out all I needed was a 'TUNE UP' (Spark plugs) MARK AUTO SERVICE refused to refund. As a CONSUMER...I cannot allow this shop owner Mark Auto Service get away without taking Legal Action.

great and fast service

Im honestly surprised that there arent more reviews for this gem! Rodney (the owner) was so kind, professional and helpful. I had gone to Pep Boys who told me I needed $600 dollars in work...after leaving International Auto I only paid $126 (including an oil change!!) They dont pressure you or use manipulative tactics to make unnecessary purchases. I will forever be a customer! Carloyn M. Alexandria VA

Branch Auto Electric Service has the worst service of any auto repair company we have ever used. We would not choose Branch Electric Auto Service. We took my daughter's car there and they kept it for approximately two months and it still was not operational. They told us that what would take other repair shops months to do, they could do it in a week. Chris the owner was clueless and a liar. He kept promising to have it fixed but every time we asked him about he gave us the same status. She had to pay for a car rental for an extra week because he took so long and could not complete the repair work. We decided to remove the car from them and tow it to the dealership because of his inability to fix it. When we went to retrieve the vehicle, they moved it to the dealership without our knowledge. When we went to the dealership to get the repair completed, the car was damaged to the tune of approximately $1600. He refuses to repair the car and said he is not responsible for theft or damage of cars in his care. Therefore, we are forced to sue him. DO NOT under any circumstances take your car to this facility. Please share with your Facebook friends.

I have been looking online for a Ford Explorer for the past 3 months. I currently have a 2006 sedan, but with a 1 year old- an upgrade was nessary; also considering my sedan was climbing in miles. I found Reed Bros. online, and being from that area, I knew where they were. I had also found a few in Frederick and Annapolis with lower prices. Needless to say, I ended up test-driving the 2004 Ford Explorer, it ran fine- only the brakes (roaters) needed to be replaced (a little shakey when you use the brake) I mentioned this to the sales man, Tim and he said he would drive it that evening to verify this problem and have it in the shop if it was nessary. I went back 2 days later and while I was there the Explorer was in their shop on the lift and when I finally got it, they had put BRAND new roaters on all four wheels. Although this was an inspection issue and they may have been required by law to do so, I was pretty impressed by the speedy process. I drove off the lot yesterday with this Explorer and the brake problem is non-existant. The Explorer runs great! and I absolutely love it for me and my family. The only complaint I would have is the sales department was slow when I walked in ready to buy. Also, when the sales man was putting LESS THAN A QUARTER tank of gas in the truck, the cas gap "was missing". I had to purchase one at Koons Ford for $34.00, but they did reemburse me right away. I felt like he could have helped out a little when he went to get the truck gas. It would have made me happy for at least a half tank. Other than that, my truck comes with a 3 month/3,000 mile powertrain warranty. They did help also with the price (keep that in mind). I would reccomend, but check everything, if something doesnt feel right, TELL them, it could be replaced at no cost to you because of Maryland Inspection laws. Tim was my sales associate and very down-to-earth man.

Tony and his crew do fantastic work! He helps us with our Maryland Inspections on our vehicles! Marcello T.

Had been going to this guy for 15 years. In April 2014 Took my car in, guy kept if first 2 weeks, didn't address the problem. Afterwards I had to return the vehicle 6 times and he still didn't repair the problem. Took the car to the dealer who found the problem and said GAC had installed a cheap aftermarket part (not OEM) that was incompatible with the vehicle that doesn't take aftermarket parts. This guy ripped me off and refuses to reimburse me. Also I asked from the beginning for the parts he replaced, he lied saying I never asked for the parts. He did the same thing to my daughter. I would never take my car back to this guy after the way he ripped me off.

We know your car inside and out!