Ford service near Norfolk, VA

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

$180 dollars labor to replace a heater hose. They waved the $90 diagnostic fee since I had been there 6 days before replacing a radiator and thermostat. My complaint is not about their competency, I just think I paid a high price for labor.

The fat guy is a liar. Work was supposed to be done took somewhere else and they say it wasn't done. He likes to be paid under the table so no one knows claiming he's cutting a deal.