Sprinter service near Petersburg, VA

Very extremely good service. No problem ever. I will give them 5star

I have used 4 Automotive shops over the past 34 years I have lived in Midlothian. Some for convenience on small stuff like inspections or oil changes. I would have used Automotive Concepts more regularly but due to the demand for their 5 star level of service you must plan in advance to get your car in via scheduling. Well Oct 18th changed everything. I was in St. Augustine FL with family and grandchildren and the local Dealer had looked at my truck for loss of Coolant. Head gasket Blown and needs new engine but they cannot get one from the manufacturer nor could I get a remanufactured engine like Jasper. Truck is a 2017 with over 144K on Odometer! I paid $570 and had the truck shipped home and I also paid the $450 diagnostics fee to the dealer and another $650 in one way rental charges to Enterprise. i took several weeks to find, secure and have shipped a replacement engine. Meanwhile I knew I did not want the other shops to handle this I wanted Automotive concepts. I was very concerned I would not be able to get my truck back before year end. Jem and his team including Jake did a complete lift of the Body from the frame and did the entire replacement. All totaled the engine I bought and Automotive concepts charges came to just at $9500. The engine is not new or remanufactured because none were available NATIONWIDE! But with only 22754 miles on the Odometer, the replacement engine it feels like new. Included with the engine install Jim and Jake went through suspension and other systems and did replacements of components that at 144k miles needed to be redone. I am one very happy customer as my truck now feels like it is brand new and at $9500 I could never come close to finding a replacement vehicle! I immediately brought in another vehicle to have the suspension done and for any vehicle work in the future I will be going to Automotive Concepts. BTW as a financial Advisor the largest client I had was a Automotive firm out of Fairfax that sold out to Monroe Tire and Muffler in 2007 for $12 Million. I worked with that company for over 25 years and I knew every one of their technicians. It doesn't come any better than Automotive Concepts! 5 Stars all the way!

Wow! Talk about compassionate people...this staff is AWESOME! I had a problem with my tires (TOYO) from the factory, only 12,000 miles on my 2013 car. I explained the problem and they got right on it. One tire appears to be out-of-round and all lose tire pressure together and the light comes on. I am very picky about my vehicles and have been to the dealer as scheduled for rotation and balance. Just had an alignment done that barely was needed,,only right toe off a bit. These people called the office and went to TOYO for answers. I haven't heard back from factory yet, but if you want someone who cares and knows their stuff. The mechanic, William, explained everything in details I could understand. It appears 2013 Mazda 5 may have some camber issues on this model. There is a kit to fix the adjustment. They didn't charge for the inspection, info, or rotation. The one tire still has issues (that is NOT their fault). They are working on getting them replaced for me! Thanks everyone who assisted and especially William and April Foster. Recommend this place!

In town for couple months and needed to replace 2 tires. They had the lowest prices around service was excellent and the guy at the desk was very cordial despite his rough appearance. If I need another 2 tires I will definitely come back.

Awesome place! The staff is wonderful and very nice. Costomer satisfaction is a top priority. They are very quick and knowledgeable. I can't say enough good things about this auto center, they will definately take care of you! Jeremy Davis

Poor installation caused wheelbearing to go bad within 6 months. Took 5 days to finish the job. Broke ABS sensor, tried to fix it by keeping the vehicle for 4 more days. Still not fixed as I am now driving with ABS lights on. Now the wheelbearing failing again!! I have driven the vehicle roughly around 3000-4000 miles mostly highway mileage. I am being told parts could malfunction, does this mean they put low quality parts and charge me an arm and leg for it.

BUYERS BEWARE... As a former employee I noticed that the price mark up is ripping both areas off. For example they pay $18.99 for brake pads and you get charged $79.99 minimum, they pay $25.00 for brake rotors and you get charged $119.00 on the average. I've witnessed alot of wrong doing while working as a so called manager for this company. I feel for customers such as Ms. Shaw who came in to have her door fixed on her mini van and was charged $119.00 for diagnostics and was given a quote for $1800.00 only to get the problem fixed somewhere else for $6.00...but to make it worse the owner promised to refund her the diagnostic charge and then jerked her out of it. Instructing everyone to blow her off if she called. I can honestly say that I have NEVER experienced such robbery in all of the years I've been in the automotive industry. GOOD LUCK TO YOU IF YOU GO THERE!!! SIGNED A former employee.

Great service great work had my oil changed and a state inspection done. I wish more places were like this. They provided free coffee as I waited. I will definitely take my car back to them Joshua

Jason and Mike are top notch mechanics! Only shop I trust with my family vehicles. 100% satisfaction guaranteed by this duo!

I started going to 301 Auto within the last year and I like them. Good service, fair pricing and quick turnaround. In one instance I had them check a suspension item on my Infiniti that another shop said needs repair. Would have been an easy thing gif them to agree with the other place and do the $300 + fix. They looked at it, explained what they saw and why it wasn't needed. So I believe they are honest and not just out to make a buck wherever they can. Frank J. Mechanicsville, VA

I was very happy with the experience.