We take all three of our cars here for service. The mechanics know wha... read more We take all three of our cars here for service. The mechanics know what they are doing! The manager is always friendly and upfront about the service and the price.
My last visit was today and as always, they are impressive and my van ... read more My last visit was today and as always, they are impressive and my van is running well again. All three of my vehicles are serviced here and I cannot say enough good about them all. Some of the problems with my vehicles have been frustrating to resolve, yet they worked patiently to fix them all. Today, after the work on my van was completed, I brought my Subaru in because I had a slow leak in one of the tires. They fixed it for free!! THAT is the service I get from this shop and I will always support them.
Long but may save you money. I’ve been using this shop since their doo... read more Long but may save you money. I’ve been using this shop since their doors opened over twenty years ago. In 2009 I purchased the “lifetime brakes” for my truck. Come to find out, I had already purchased this in the past. Of course they didn’t advise me that my brakes were already covered and yes, my mistake for not checking my records so I ended up buying it again now having “two lifetime warranties” for the same thing. My vehicles and purchases are in their computer so they could have told me. I have been up to this same Big Al’s three times in the last few months due to a noticeable difference in braking. Each time they have checked my brakes and told me that the pads aren’t worn enough. Today was the last time I had them check. This will also be the last time I spend a dime with Big Al’s, anywhere! I am currently 1/32 of an inch off so they wouldn’t side with me, a long time paying customer and one who use to refer friends to them. I’ve wasted their time and mine. Putting a new set of front brakes one my vehicle would have been much cheaper than the amount of labor they have paid their mechanics for each of the three times they’ve spent checking my vehicle, only to get told to come back again after a while. I guess I’ll have to get lucky on guessing the wear of the brakes. The pads are so low, slow to stop and squeal so I imagine they’ll wear down until they dig into my brake rotors so that Big Al’s is able to make a profit on new rotors because the brakes are covered. It’s a shame that Big Al’s doesn’t give their managers room to make informed decisions and instead loose a 20 year plus customer. I don’t complain much and sure don’t have the time to write reviews so you can imagine the frustration point for not receiving what I’ve paid for. I also had to borrow a friend’s truck to tow something because I felt my brakes were unsafe and didn’t need to hurt someone or myself. The brakes they sell are far from the better end of quality but they do the job for a coupl
