Engine repair service near Thornburg, VA

On February 3rd 2016, I went to Burrels Automotive in Dahlgren, VA with brand new parts stated above purchased. They in return said they would just charge labor. So as I went with all new parts, (Brake pads, rotors, and calipers for both sides) The technician did the entire side on the passenger side, and proceeded to do the drivers side, but did the rotors, and brake pads, and put the old caliper back on new equipment which gave the same noise with new pads that were eaten on the inner side of the caliper, but according to the, ""MASTER TECHNICIAN"" was able to save it?! Why save it when you had a new one in the trunk, and was instructed to put all new equipment on the car?!

We are a full car care center.

I came in without an appointment because my brakes were squeeling and Doug, the store manager, got me in and did a thorough brake inspection on my car. He brought me into the shop and showed me that how bad my pads had worn and it had taken a toll on my rotors. I am very appreciative not only for the great work that was done but, for how respectful all of them were to me! Thank you guys!!

Misdiagnosis led to major issues-then upcharges more than doubled since last discussion ( owner does the work without signed authorization or verbal approvals of the work quoted ).

Mac’s will pick up your vehicle at your work or home. Take the hassle out of dropping off your vehicle to the repair shop. Mac’s will perform the repairs, maintenance or service your vehicle needs when you do not have the time to do so. Simply book your appointment for service and let us know when and where your vehicle will be and we will take care of it for you. Mac’s has a free loaner car program for those services requiring the vehicle remain overnight. All that you pay for on the loaner is the amount of fuel you consume. Does this sound too good to be true? Check Mac’s reviews? Find out what many local residents of Ashland Virginia already know. Check our Google reviews and you will see a 5 star rating. Mac’s is so sure there ASE Master Certified Technicians will perform the repair correctly, we back it up with a 3 year 36,000 mile warranty on parts and labor. Mac’s recently received recognition by the Automotive Training Institute’s Top 25 repair shops in the nation. Mac’s received service accreditation from Bosch a worldwide leader in automotive parts. Mac’s is both a Carquest Tech-Net and Napa Auto Care Service Center. Mac’s Benefits List: 1-Free Shuttle Service. 2-Free Loaner Cars. 3-Rewards Rebates Program. 4-Mac’s Services ALL Makes and Models including Hybrid and Electric Vehicles. 5-Factory Scheduled Maintenance Services. 6-ASE Certified Master Technicians. 7-Cooper, Michelin, BF Goodrich & Uniroyal Tire Dealer. 8-Warranty 3 years or 36000 mile parts and labor. 9- Complimentary Car Cleaning with any service. 10-Online viewing of your vehicle repairs.

I highly recommend! Went for an oil change in he Jetta very fair priced. Needed work done on the beloved tundra, they were able to do the work same day. I couldn’t be any happier! They are also very pup friendly & treat you like family, not just another person and another $$$. Never tried to up-sell anything. Did exactly what I needed. Thank you so much! Heather Waugh