I visited IMA Motorwerke for a Prepurchase Vehicle Inspection. There w... read more I visited IMA Motorwerke for a Prepurchase Vehicle Inspection. There were a bunch of fault codes that could not be figured out as well as a vibration for a previous inspection. While I did receive a report with comments and recommended work, it did not get to the heart of what I originally requested. When I asked and followed up, nothing additional was found. It was not until I took the vehicle for an inspection following vehicle purchase that I learned of a host of issues that were not previously identified. There was an exhaust leak, the vibration at the rear of the vehicle was a much larger issue requiring additional diagnosis, the headlight seals were busted, and the remaining fault codes rendered parts of the vehicle inoperable. Had I known the majority of these issues beforehand, I would not have purchased the vehicle. It is disappointing that I was charged $332.80 for the comments and recommendations that I received, and the saving grace for the issues that allowed me to get from under the purchase from another mechanic’s shop for free.
Knowledgeable, professional, friendly, they really care about their ... read more Knowledgeable, professional, friendly, they really care about their clients, provide superior customer service and outstanding mechanical services! Serious noise and tire instability led us to Chris, Joshua & Emily. Even though they were booked, they went out of their way to determine what was wrong and how to quickly, safely and effectively fix it while accommodating our schedule, and making sure we weren't stranded....this is our only car and we broke down elsewhere. Without wasting any time, Emily began searching for rims, once Chris & Joshua made the determination. They worked overtime to get the car back to us, Joshua drove it to us, they got us in quicker than previously anticipated, and did everything they could to minimize a potentially dangerous situation. Most garages have you wait.. not them.. they went overboard trying to make sure we could get home while they found the part. Fixed the next day, and no problems! First time we've ever had a good car garage experience! Thank you, staff...we are so glad we found your shop!
They have started to much overcharge for all services. Recently i had ... read more They have started to much overcharge for all services. Recently i had a oil change service and inspection and they changed cabin filter and charged ke $200. Even dealer would have done for much much less than them.
