Engine repair service near Charlotte Amalie, VI

BEWARE! We have been a customer of this Service Center for years ... until today. Two weeks ago we had our oil changed, filter, tires rotated the works, at which time we requested Mobile One Oil. Today we found a melting bottle of valvoline low grade oil melting on our exhaust manifold which is next to our oil spout. We immediately went to the owner and asked if perhaps there had been a mix up. Instead of customer service we got a defensive attitude and could care less response to our concerns. We were not looking for an addmission that the wrong (lower priced) oil had been used, but some amount of concern and for the owner to check into it and correct the problem. It would appear to me that perhaps this is standard practice, the response to our concern was well prepared and came out will well rehearsed. It was as though they have been through this with a customer before. I do not understand a business that will lose a long standing regular customer and not even try to correct the error. He suggested the bottle of oil was laying on the road and bounced up into the motor!!! Okay guys come on you surely can come up with something better than that. There was no answer given as to why the wrong bottle of oil was left melting on our engine. Common sense would lead the average man to believe it was put in the motor and left behind accidently. All we were told is that now it is in the motor there is no way to prove it. Customers beware.....watch that the right motor oil is being put in your car at THIS service center.

If you are vacationing at Hilton Head and are in need of car repair this is the place to go. I was there last week. The day before I was to leave for home, my AC stopped working. They were able to get me in that same day. What I expected to be a costly repair turned out to be a simple fix at a reasonable cost. They could have taken complete advantage of me because of my situation but they didn’t. I wish I could find a place like this in Cleveland for my future needs.

On vacation in Hilton Head, my passenger car window would not close. Ugh. I found Beachside which is near the airport. The folks there are unbelievably nice and polite. Problem discovered was fixable in about an hour and I was on my way. While waiting, I heard many conversations between customers and staff. All were very positive. One couple from Canada had a serious issue. After diagnostic test, they were told to bring car back tomorrow to leave all day and they would get a loaner car. There was no charge for diagnostic test. Customer was amazed at this. (I was too.) Frances C.

The owner, Marc & his staff are friendly, honest, and knowledgeable of all makes and models. You can't get better service anywhere. They are fantastic. I have complete trust in these guys when it comes to maintaining my 2018 Alfa Romeo Giulia or any my numerous autos. Rest assured they can do the job and at a reasonable cost.

I had a tire replaced that was flat on Friday. The low pressure light would not go out. I went back the following day and the tires were checked, and was told it would go out. Stopped at Chrysler dealer today (Tuesday) and they advised me to take it back to whoever changed the tire that they probably broke the sensor for low air warning. Took it today and the manager started argueing with me that they did not break it, they simply changed the tires. I ask him finally if he was going to fix it and he told me NO they would not. I have taken all 3 of my vehicles here in the past but NEVER AGAIN. Enjoy the money I have spent with you in the past because there will be no more. I will also tell everyone I have the opportunity to that you do not stand by your work and you are sorry, including all the people I know in Sea Pines where we live, Bob Scruggs

This is now my new "go to" auto service and tire store. Had always used Bluffton Tire but they closed after the business was sold. Today one of my front tires on my Range Rover picked up a nail and I stopped in here to see if they could repair my tire. Was my first visit here but pleased to see Waldo who used to be a service adviser at Bluffton Tire. Waldo said he could get my car in for repair in one hour so instead of waiting I went to lunch and returned in an hour. He took my car right in and had it back to me in about twenty minutes. The nail was short enough that it did not puncture my tire. They checked and adjusted the pressure in all my tires. He said there would be no charge. I would have been happy to pay for the service received and I still would have been extremely happy. They now have a new customer for life. I will have all of my cars serviced here in the future. They even do maintenance services on Range Rovers! Gerry G.