I am giving 2 stars because they fit me in last minute and have helped... read more I am giving 2 stars because they fit me in last minute and have helped me in the past. But this recent experience was awful. I spent ~$1,300 fixing an issue, which they told me they fixed. I then trusted the fix and drove across the state to just break down from the same issue I went to them to fix, and in a very inconvenient location. Now I am spending money to get it towed, fixed at another shop, etc. What was the ~$1,300 for?
I had immediate help when my car wouldn't start. We ran up against a ... read more I had immediate help when my car wouldn't start. We ran up against a weekend and a holiday. However, they got the work done in a reasonable timeframe and one of the things we really appreciated was their communication with us. They took time to talk with us, explain the situation and also returned calls. Hockett and Olsen went above and beyond to help us. They have managed to keep our very old cars running. We will continue to use their services in the future.
My car would not start and the mechanics quickly scheduled me an appoi... read more My car would not start and the mechanics quickly scheduled me an appointment for the next business day, diagnosed and fixed my car, with good communication along the way. I’m giving 3 stars instead of 5 because they left a metal piece or something attached to my new brake pads when they released my car to me, so I had to turn around after a couple miles and come back to get it removed when I noticed the scraping noise.