Automotive Diagnostic Center, Marysville, WA: I had done business wit... read more Automotive Diagnostic Center, Marysville, WA: I had done business with Mr. Wilbur over a year and ½ (September 2014-May 2016). In that time, I put over $11,000 into his business, including an engine rebuild. I would say I got about 55% good and 45% bad for my money. He has problems with some of his parts (distributor, alternator), and some of his mechanics (leaving parts loose or forgetting to do work, overfilling at oil changes repeatedly, and putting coil wire near engine so as to die on the road). His A/C mechanic misdiagnosed twice at my cost, though Mr. Wilbur promised air blowing "popsicle sticks." Also, once Mr. Wilbur had determined my bill, he has typically refused to change it, no matter how ridiculous the charges are. He comes across as knowledgeable and friendly, until you realize he overcharges, and there are too many recurrent problems from the work done there. He claims higher prices for the supposed quality. Mr. Wilbur refuses to honor one of his warranties. An alternator was installed on 12/2/15 by one of his mechanics. On 12/3/15, a check engine light came on, and it looked like a problem. I called Mr. Wilbur, and he said to bring it in. The check engine light went out by the time I arrived there. Mr. Wilbur seemed happy at this, and did not have his mechanic take a look. Six and ½ months later, Mr. Wilbur’s alternator not only failed, but it also destroyed my PCM (confirmed later by a separate mechanic after Mr. Wilbur's alternator destroyed other new PCMs until the alternator was replaced). I called to Mr. Wilbur since I was stranded out of town with the failed alternator. He did not respond back in almost 2 business days, when I had to call again and take care of it myself. Yet, Mr. Wilbur refuses to reimburse me to this day, and it has cost me an added $1480.72 because I went to his shop. If he would have reimbursed me fairly, I would not have had to write this. I see others have had similar experiences with Mr. Wilbur.
We broke down six miles before entering Canada. Nearly had to purchas... read more We broke down six miles before entering Canada. Nearly had to purchase new vehicle. Chris Bonesteele searched and found us a replacement from another dealer at a very reasonable price, even though we were uncertain that the excellent service department (Brad and Mike) were able to determine they could reasonably repair the vehicle we were towed in with. The price was extremely competitive and Chris knew that we were over a barrel if we needed to purchase. Bottom line is even though we luckly did not have to purchase a new vehicle, Chris helped during our nearly one week stay in Bellingham. He was honest in his dealings, with no expectation that he would conclude a sale and a commission. I trust him such that even though I live out of state I will definitely call him and compare his deal with my local dealer and will drive to Diehl Ford to deal with Chris.